Project Manager who is responsible for the end to end ownership of onboarding new customers within BT final mile from the contract signature stage, through to a successful operational go live.

Provide value to customers to gain, retain, and grow business across functions (e.g., Supply Chain Solutions, Freight, and Package), by demonstrating solutions to support improving the customers’ bottom line. Engaging with customers and working closely with the sales team, responsible for gaining, retaining and growing business which will in turn support monthly KPIs. Working in a fast-paced, entrepreneurial environment with a great focus on customer experience. Activities include; • Conducts research to understand the customer’s business (e.g., goals, volume, trends, etc.), to maximize discussions on value add solutions. • Evaluate customers’ business (e.g., processes, issues, needs, etc.) by Supply Chain Mapping, and proposes viable solutions to obtain financial, quality, and process improvements, to increase cost savings, enhance efficiency, and build and strengthen partnerships. • Prepare customer proposals and presentations to demonstrate the value added of UPS's solutions and grow the business. Delivers customer proposals and presentations to propose new ideas, methods, and technology for streamlining processes and to obtain customers' commitment

Account manager responsible for the Nottingham and Lincoln territory. Working with SMEs to provide a bespoke shipping solution according to the specific business model . From rate negotiations with company directors to providing technical solutions and integrations with web developers. Committed to proving the highest level of customer satisfaction from first contact and provide a business partner experience throughout. Responsible for a portfolio of existing accounts, I am responsible for maintaining and identify potential growth. Spend levels range from £5k to £30k pa. Sourcing leads from cold calling, customer service enquiries, marketing teams to corporate level.