Facilitated the transition of the team from the USA to Canada through internal and external mobility initiatives, while assisting the former team members in securing new positions within the bankPromoted from Validation Officer role to Manager in August 2020. Lead team of four with validation and affiliate tasks.Communicate with internal audit and outside regulators to explain processes and provide examples of teams work with no findings or recommendations.Perform Quality control review for KYC within the region by ensuring KYC Domain Control Points, Policies and Regulatory requirements are met.Support client management and business in ad-hoc queries and identification of risks and risk mitigants as well as ensuring adherence to KYC Policies and procedures.Responsible for managing communication within the region on changes to processes, procedures, and requirements as well as creating and delivering training material for Client management, Compliance and the KYC Validation team.Point of Contact with head office for maintenance and updates of KYC Controls applicable globally and related changes to methodology and methodology computation. Responsible for performing impact analysis in changes to quality and control procedure and computation.Directly involved in the development of the KYC Overdue Process and remediation as well as ongoing maintenance and monitoring of the process.

·Actively participate in review KYC Validation process and reporting for the purpose of streamlining and improving efficiency with the ability to provide easily understandable support to the KYC Operation, Compliance and KYC Validation teams globally.Create and contribute to the establishment and maintenance of collaborative meetings with KYC operations across the Americas as well as Compliance on KYC related topics in addition to the dedicated KPI meetings.Create KPIs and reporting inclusive of requirements from Argentina, Colombia, Canada, Brazil and USA to produce approximately 150 slides on a monthly basis that are presented to upper management. In addition, work with France to provide reporting as well as create a standard KPI globally for the validation hubs, which were adapted to be explained in regards to the cultural differences.Directly involved in multiple IG audits for the Americas including attending meetings, providing explanation, providing requested documentation in a clear and timely manner.Responsible in supporting the merger of the KYC Network Clearing Team (affiliates) into the KYC Validation team inclusive of simplification and streamlining of the existence process by creating a step-by-step time-alerted tracker ultimately resulting in gaining efficiencies and resulting in the reduction of headcount.Support, provide analytics, and collaborate with the risk IRC team to explain changes to the risk scoring module validation and develop ongoing Model maintenance.Maintain and create quarterly operational meetings with the compliance teams within the region.Go to person for the management of projects and coordination amongst different officers within the team.Ensure individual team members productivity as well as providing clarification and guidance to team members on quality and control requirements.

 Creating a level 3 global QA procedure by performing a GAP analysis of previous procedures and the proper FinCen guidelines to ensure a complete QA process of SARs. Coordinated the quality control process for a team of eight by keeping an up to date tracker of case information and statuses, as well as, assigning cases to the proper people, while always completing cases within the FinCen deadlines. Created final SARS by writing the SAR narrative and completing the SAR forms while also providing the quality control on the SAR information. Perform quality assurance review in accordance with AML policies and departmental procedures within established timeframes Produce reports containing quality assurance results and associated metrics using established procedures. Maintain current knowledge of regulations applicable to the business, any business changes as well as pertainent internal regulatory policy and procedural changes. Provide insight into quality gaps discovered as part of the quality assurance process and ensure these gaps are communicated to appropriate management and business owners. Analyze information gathered to develop recommendations for improvement and changes in current policies and procedures for continued compliance with HNAH AML Policy and applicable regulations.

 Performed remediation on customers of the U.S. operations of a global financial institution to ensure proper risk ranking following customer and account due diligence; assessed appropriateness of risk ratings and prepared documentation supporting the upgrading, downgrading, or upholding of a customer’s risk score. Provided due diligence and analysis of possible PEPs by performing screenings (OFAC, RDC, World check) and analysis of the PEPs. Also, provided proper reasons for declassification of PEPs if possible. Performed internal and external RFIs (“Request for Information”) by reaching out to customers for documents and information to fulfill the proper KYC Requirements. Performed OFAC screenings on customer account requests and reconciled alerts against the customer’s identity. Determined positive OFAC alerts and followed sanctions procedures to address the alert.

 Analyze financial statements for loan department (Credit Agreements, 10Q's, 10K's, Balance sheets / Income statements) Use of Bloomberg Terminal software

 Exclusive program for high potential interns to learn aspects of functional business areas Supported Staff Presentations for Directors Created excel charts and graphs for use in PowerPoint presentations. Created daily forecast tool for sales and cancellations using prior history and mathematical equations saving $200,000 Implemented and automated processes to reduce labor by 25% Analyzed data using complex excel functions (Vlookup, pivot tables and macros), sorts and formats