Scott Forrest Email & Phone Number

London, England, Gb

Middlesex, England, Gb

Leading several small and large platform teams across Sky working at Head of level. Responsible for the full life cycle management of large-scale complex platforms with direct management responsibility for circa 40 staff over three UK based locations. Successfully virtualized 80% of datacentre server workloads and led a multi-year, multi-phase project to address technical debt and improve efficiency for datacentre server workloads. This project led to significant benefits through simplification and efficiency initiatives while reducing complexity, removing legacy servers and realising significant cost savings through vendor negotiation, greater consolidation and license efficiency. To ensure this was not a recurring project, customer requirements were key to transformation by evolving internal cloud solutions to offer self-service options across to the data centre service catalogue. • Role involved transformation of datacentre infrastructure through simplification and efficiency initiatives• Introduction of new hyper converged infrastructure with the introduction of software defined storage (VMWare vSAN) and software defined networking (VMWare NSX) across this estate• Integrated compliance team and co-ordination teams into Operations to improve monitoring, reporting and compliance controls for regulatory controls for PCI DSS, SAO & CDS using different tools and processes to work at scale for monitoring, reporting and maintaining compliance across Infrastructure.• Refreshed infrastructure delivery methodology by putting a key focus on ensuring on evolving existing offerings and improving self-service private cloud offerings.• Maintained existing responsibilities for Citrix and Windows Server estates• Budget responsibility for department with the goal to maintained flat operational costs while significantly improving services.

Middlesex, England, Gb

Managing a team of 15 across four locations responsible for provision and support for Windows Server and Citrix. Delivered a 6,000-seat contact centre solution to support 16,000 contact centre staff. Created and tuned a proof of concept solution using agile delivery before aggressive implementation based on scaling a centralised solution. Through direct engagement and understanding the importance and impact achieved by focusing on customer centric solutions, many simply enhancements were made to deliver a reliable, tuned, consistent, and fast platform. • Managed over 7,000 Microsoft Windows Servers across a mix of hardware and virtualisation platform based on multi-vendor hardware platforms• Managed both onshore resources and teams based in China and Ukraine using a follow the sun 24*7 support model

Middlesex, England, Gb

Technical lead within within workplace technology providing 24x7 support across multiple Microsoft based technologies across the full corporate server and desktop estate. Technical responsibly covered all third line activities for Microsoft products including Active Directory, Exchange, Systems Centre Suites, and Windows Serve as well as associated workplace technologies including McAfee VirusScan, Citrix XenApp and VMWare ESX. As Lead Specialist, key achievements included:• McAfee ePO full replacement• Microsoft System Centre Implementation• Active Directory improvement project

Middlesex, England, Gb

Member of Infrastructure Support Team within workplace technology providing 24x7 support across multiple Microsoft based technologies across the full corporate server and desktop estate

Middlesex, England, Gb

Part of a team providing helpdesk support to all internal staff for investigation and resolution of user queries across all core applications. Recruited to lead activity to transition separate service desk functions in Scotland and England into one combined service.