Scott Forrest Email & Phone Number

London, England, GB

Middlesex, England, GB

• Leading several small and large platform teams across Sky working at Head of level. Responsible for the full life cycle management of large-scale complex platforms with direct management responsibility for circa 40.
• Role involved transformation of datacentre infrastructure through simplification and efficiency initiatives
• Introduction of new hyper converged infrastructure with the introduction of software defined storage (VMWare vSAN) and software defined networking (VMWare NSX) across this estate
• Integrated compliance team and co-ordination teams into Operations to improve monitoring, reporting and compliance controls for regulatory controls for PCI DSS, SAO & CDS using different tools and processes to work at.
• Refreshed infrastructure delivery methodology by putting a key focus on ensuring on evolving existing offerings and improving self-service private cloud offerings.
• Maintained existing responsibilities for Citrix and Windows Server estates

Middlesex, England, GB

• Managing a team of 15 across four locations responsible for provision and support for Windows Server and Citrix. Delivered a 6,000-seat contact centre solution to support 16,000 contact centre staff. Created and tuned.
• Managed over 7,000 Microsoft Windows Servers across a mix of hardware and virtualisation platform based on multi-vendor hardware platforms
• Managed both onshore resources and teams based in China and Ukraine using a follow the sun 24*7 support model

Middlesex, England, GB

• Technical lead within within workplace technology providing 24x7 support across multiple Microsoft based technologies across the full corporate server and desktop estate. Technical responsibly covered all third line.
• McAfee ePO full replacement
• Microsoft System Centre Implementation
• Active Directory improvement project

Middlesex, England, GB

Member of Infrastructure Support Team within workplace technology providing 24x7 support across multiple Microsoft based technologies across the full corporate server and desktop estate

Middlesex, England, GB

Part of a team providing helpdesk support to all internal staff for investigation and resolution of user queries across all core applications. Recruited to lead activity to transition separate service desk functions in Scotland and England into one combined service.