Scott Frazee Email and Phone Number

Originating Reverse Mortgages. Highly successful: within three months, producing in the top 80% of existing loan officers. Consistently getting 5-star ratings from customers for service, attention and clear communications.

Highly successful: being new to sales, I still was able to build a pipeline of over 40 loans and produce at 1.47% of goal.

Managed a staff of 91 FTE that supported the following bank functions: Lending Operations, Loan Servicing, Centralized Deposit Operations, Information Technology (IT), Systems Development and Support, Data Warehouse and Reporting, and Project Management. Revamped the management structure of Information Technology department after significant flaws were found in the supervision of the function. Supervised a complete 360 review of the department and brought in a talented CTO to manage… Show more Managed a staff of 91 FTE that supported the following bank functions: Lending Operations, Loan Servicing, Centralized Deposit Operations, Information Technology (IT), Systems Development and Support, Data Warehouse and Reporting, and Project Management. Revamped the management structure of Information Technology department after significant flaws were found in the supervision of the function. Supervised a complete 360 review of the department and brought in a talented CTO to manage the stabilized function. Restructured the Central Deposit Operations department to improve productivity by eliminating two senior manager roles and hiring four line employees. Due to the changes, along with significant process improvements, the department's performance and morale greatly improved. Show less

Redesign of Lending Strategy: Significantly redesigned the Income Property lending strategy to address the Bank’s 2017 goals. Strategy focuses on reducing the documentation burden and improving the applicant experience by focusing on stable properties in core and extended-core markets, with low historical rent volatility. Process Improvements/Efficiencies: Reduced loan origination turn-times by more than 30 days over a four month period, after implementing new processing/underwriting… Show more Redesign of Lending Strategy: Significantly redesigned the Income Property lending strategy to address the Bank’s 2017 goals. Strategy focuses on reducing the documentation burden and improving the applicant experience by focusing on stable properties in core and extended-core markets, with low historical rent volatility. Process Improvements/Efficiencies: Reduced loan origination turn-times by more than 30 days over a four month period, after implementing new processing/underwriting strategies and focusing on customer service. Currently able to originate Income Property loans within 35 days.Design and Implementation of Incentives: Created and implemented incentive plans for the four underwriting and operational teams. Plans provide incentives that improve efficiencies, customer service and turn-times; as well as providing a highly competitive compensation plan for strong/efficient employees. The incentives also provide the Bank with a variable cost structure that fluctuates with production (if production is low, FTE costs decline).Design and Implementation of Loan Origination System (LOS): Worked closely with third party vendor to build out a fully-customized LOS for the CRE/Income Property Lending division. The system provides efficient work-flows, sound compliance controls, a paperless environment, pipeline transparency for management, customized views for each job roles, automated interfaces with third party service providers, and clear audit trails. Once Phases II and III are completed, productivity of the origination staff is expected to improve by over 20%.Key Competencies: Credit Administration, Information Technology, Operations, Project Management Show less

Income Property Underwriting: Manage a team of 7 underwriters, originating between $70MM and $120MM in Multi-Family and Commercial RE term loans monthly. Territory covers western U.S. states; including California, Washington, Oregon, and Arizona. Wholesale/Commercial Loan Fulfillment: Manage 24 line employees, 3 AVP’s and 1 FVP; over three different loan processing functions (CRE, C&I and Specialty Lending). The teams process, document, fund and board over 120 loans totaling between… Show more Income Property Underwriting: Manage a team of 7 underwriters, originating between $70MM and $120MM in Multi-Family and Commercial RE term loans monthly. Territory covers western U.S. states; including California, Washington, Oregon, and Arizona. Wholesale/Commercial Loan Fulfillment: Manage 24 line employees, 3 AVP’s and 1 FVP; over three different loan processing functions (CRE, C&I and Specialty Lending). The teams process, document, fund and board over 120 loans totaling between $150MM and $220MM per month, with very low errors rates.Project Management: Currently implementing a life-of-loan/loan origination system for all commercial lending (CRE, C&I and Specialty Lending). The system will greatly improve productivity/turn-times, compliance, reporting, and transparency.Key Competencies: Credit Admin, Underwriting, Operations, Information Technology, Project Management Show less

Portfolio Management: Established a portfolio management team/process that supervises a $4.5 billion acquired portfolio of CRE loans and monitors new originations. Met goal of completing over 2,400 annual reviews/risk rating assessments and, due to the department’s success, absorbed tasks from an underperforming servicing department. Manage the ongoing monitoring of newly originated large balance/structured CRE loans ranging from $10 million to $75 million. CRE Originations: Prior to… Show more Portfolio Management: Established a portfolio management team/process that supervises a $4.5 billion acquired portfolio of CRE loans and monitors new originations. Met goal of completing over 2,400 annual reviews/risk rating assessments and, due to the department’s success, absorbed tasks from an underperforming servicing department. Manage the ongoing monitoring of newly originated large balance/structured CRE loans ranging from $10 million to $75 million. CRE Originations: Prior to the bank moving away from multi-family lending, funded over $41 million in the first quarter of operations and was on pace to originate over 200% of goal, utilizing only two originators – an inherited loan officer and a junior originator. Underwriting and processing groups were functioning efficiently, with complete policies and procedures and turn-times at 35 days. Workflow System: Successfully implemented a third party Asset Management system that greatly improved the ability to manage, process, track and report on Problem Loans within the bank’s acquired assets.Key Competencies: Underwriting, Sales, Portfolio Management, Credit Administration, Loan Service, Information Technology, Project Management Show less

Leadership and Productivity: Supervised 155 employees, including 4 operations managers, 8 regional field office managers, loan coordinators, sales associates, compliance officers and property services personnel. Streamlined processes among the sales teams, underwriters and loan processors which lead to turn-times of 25 days on average and funding rush loans in as little as 9 days.Change-Management: Reduced forces from 155 to 86 managers/employees after the Chase acquisition.… Show more Leadership and Productivity: Supervised 155 employees, including 4 operations managers, 8 regional field office managers, loan coordinators, sales associates, compliance officers and property services personnel. Streamlined processes among the sales teams, underwriters and loan processors which lead to turn-times of 25 days on average and funding rush loans in as little as 9 days.Change-Management: Reduced forces from 155 to 86 managers/employees after the Chase acquisition. Restructured operations to ensure full compliance with new regulatory changes and clear transparency of the lending operations to the auditors and Chase leadership.Key Competencies: Underwriting, Credit Administration, Operations Show less

Productivity: Supervised a team of 28 underwriters, processors and administrative personnel in the origination of multi-family loans. Fine-tuned processes and coordinated with sales team to achieve sub-30 day turn-times while producing roughly $400 million (350 units) in new loans a month. Credit Quality: Managed credit quality closely which led to delinquencies that were the lowest among all regions and commercial term products, despite having the highest volume among all areas.… Show more Productivity: Supervised a team of 28 underwriters, processors and administrative personnel in the origination of multi-family loans. Fine-tuned processes and coordinated with sales team to achieve sub-30 day turn-times while producing roughly $400 million (350 units) in new loans a month. Credit Quality: Managed credit quality closely which led to delinquencies that were the lowest among all regions and commercial term products, despite having the highest volume among all areas. Delinquencies during the heart of the recent economic downturn did not exceed 2%, despite the heavy volume and a regional portfolio of over $13 billion. Acquisition Experience: Supervised the absorption of Commercial Capital Bank’s (CCB) lending operations. Worked closely with sales personnel, underwriting and processing to finish funding all loans in the CCB pipeline within three months. Weighed the skill sets of the Wamu and CCB employees and retained the best underwriters and processors. Show less

Productivity: Established a “process-oriented” credit review department for the bank. The old department grew out of several thrift mergers and focused on individual transactions rather than credit administration processes. Supervised the initial reviews under the new methodology to ensure employees understood the new focus.Training and Implementation: Created the department’s training program, including the development of core competencies and annual training needs.Key… Show more Productivity: Established a “process-oriented” credit review department for the bank. The old department grew out of several thrift mergers and focused on individual transactions rather than credit administration processes. Supervised the initial reviews under the new methodology to ensure employees understood the new focus.Training and Implementation: Created the department’s training program, including the development of core competencies and annual training needs.Key Competencies: Audit, Loan Review, Credit Administration Show less

Implementation and Design: Established, implemented and supervised the bank’s Enterprise Risk Management department; which included the internal audit, credit review and compliance functions. Corrected structural deficiencies involving risk management that were noted in prior regulatory examinations.Corrective Actions: Formulated and implemented a comprehensive asset classification and reserve system. Corrected classification and reserve deficiencies that, among other issues, had led… Show more Implementation and Design: Established, implemented and supervised the bank’s Enterprise Risk Management department; which included the internal audit, credit review and compliance functions. Corrected structural deficiencies involving risk management that were noted in prior regulatory examinations.Corrective Actions: Formulated and implemented a comprehensive asset classification and reserve system. Corrected classification and reserve deficiencies that, among other issues, had led to a Cease and Desist Order in a prior regulatory examination. Show less

Core Banking Experience: Experienced in the review of individual loans, whole portfolios, credit administration, operations, investments, affiliate transactions, earnings performance, capital adequacy, information systems and electronic banking.Supervisory Experience: Involved in over 80 examinations. Headed key areas in over 24 Safety and Soundness, Information Systems, and Electronic Banking examinations. Supervised examination teams ranging from 5 to 20 individuals.