Scott Gammon Email & Phone Number

Fort Washington, Pennsylvania, Us

New York, Ny, Us

- Orchestrated and optimized Nasdaq's IT infrastructure, achieving a 99.9% uptime rate and bolstering reliability.- Streamlined server operations, executing OS installations and enhancing security protocols, resulting in a reduction in system vulnerabilities.- Spearheaded security initiatives, conducting regular audits and incident responses, resulting in a decrease in security breaches.- Managed user accounts and access controls, ensuring compliance with security policies and reducing unauthorized access incidents.- Provided rapid technical support, resolving help desk tickets with a 95% satisfaction rate and reducing resolution time by 50%.- Monitored system performance using advanced tools, optimizing system efficiency and reducing downtime.- Maintained software and system currency through regular patching and updates, enhancing system security and stability.- Documented system configurations and procedures, ensuring clarity and facilitating seamless knowledge transfer within the team.- Collaborated with cross-functional IT teams, fostering synergy and driving collective success in project implementations.- Ensured compliance with financial industry regulations, mitigating risks and safeguarding sensitive data.- Implemented high-availability measures, ensuring uninterrupted system operations and minimizing downtime to less than 1 hour per month.

Philadelphia, Pennsylvania, Us

- Spearheaded the installation, configuration, and daily operations of messaging systems, serving over 15,000 users.- Administered SMTP, POP, and webmail services using Mirapoint appliances, ensuring 99.98% uptime.- Enhanced system health and mail flow monitoring through Nagios and custom scripts, improving issue resolution times by 30%.- Provided second- and third-tier support, achieving a 98% user satisfaction rate.- Detected and mitigated security threats, reducing compromised accounts by 20%.- Managed mailing list services with Mailman, supporting over 500 mailing lists.- Planned and executed system updates, pre-tested in staging environments to minimize downtime.- Authored comprehensive documentation for the messaging environment, improving onboarding and cross-training efficiency.- Led the migration of the entire messaging environment to a new data center in 2009.- Orchestrated the migration of 10,000 student accounts to Google Apps for Domains in 2010.- Directed a project to migrate 5,000 faculty and staff to Office 365.- Secondary responsibilities included Linux administration, OpenLDAP, and Sun LDAP management

- Administered network systems for a consultancy of 40 employees across two locations.- Deployed and managed file services on OS X Server and email systems on Exchange 2003.- Installed and maintained Sonicwall firewall and VPN, enhancing network security.- Achieved 99.99% uptime over two years with a RAID-5 network storage environment.- Enabled seamless printing and file services for mobile and desktop users across multiple locations.- Deployed Apple Remote Desktop, reducing software update and support task times by 40%.- Implemented a company-wide backup policy using EMC Retrospect, safeguarding critical data.

- Managed systems and network for a regional ISP, servicing 3,500 customers.- Administered modem racks and Cisco routers, maintaining 98% network reliability.- Deployed and maintained web servers on Apache (BSDi, OpenBSD, Linux) and IIS (Windows 2000 Server).- Managed DNS services, supporting 400 domains and 2,700 users.- Provided technical support via phone and email, achieving high customer satisfaction rates.

- Administered systems and network for an entertainment website, achieving 98% uptime.- Installed Kentrox CSUs for T1 lines, improving network connectivity.- Deployed and managed Cisco routers, ensuring stable network operations.- Administered Solaris, Linux, and Windows NT servers, supporting a variety of applications.- Provided user support for Windows and Mac OS users.

Technical Liberal Studies

Education record