Scott Gentile Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Interim Responsibilities:IT DirectorCyber Security ManagerDevelopment Team ManagerResponsible for overseeing and managing IT operations which includes the following:Procurement of IT equipment, software, and services. Manage inventory of all IT hardware.Triage incoming requests for impact and priorityMaintain successful relationships with IT service providersData Center operationsMicrosoft 365 / Azure ManagementNetwork operations including WAN/LAN/VPNELD SystemDesktop & Mobile environmentPrinter fleetDisaster Recovery PlanningCyber SecurityWindows, Linux and IBMi (AS400) ServersHelpdesk operationsOn Call operationsIn addition to my regular duties outlines above I have also successfully contributed and led the IT infrastructure architecture development and implementation of several new and existing facilities The planning and design included the following technologies to be successfully implemented to support operations at these facilities:WIFI layout and configurationCCTVCard access and SecurityIn addition to my contributions to the design of new facilities I am currently responsible to ensure operational business continuity and maintenance of business systems.

Edmonton, Alberta, Canada

Develop roadmaps and implement solutions to improve business process deficiencies while working with stakeholders.Implemented new IT helpdesk IT Infrastructure Library (ITIL) ticket system to a Kanban/Agile method. Enabled IT to increase its throughput of tasks without hiring more people.Worked closely with different departments (Accounts Receivable, Accounts Payable, Payroll, Risk and Compliance) to map out business processes. Implemented technical solutions for improving process efficiency.Helped implement online credit payments on our website. The Accounts Receivable business process work was crucial in the success of this project.Helped implement and provided support for Power BI reports.Worked closely with the executive, payroll team, and software vendors to determine the best Human Capital Management (HCM) system to switch the company to.Experienced with basic Structured Query Language (SQL) queries to retrieve and populate data for many uses, mainly for Power BI reports.Mapped out and documented the entire payroll process to ensure continuity between exiting managers and new employees.Worked closely with vendors in updating and managing company websites.Managed internal SharePoint pages, both legacy and new pages.Implemented a company customer facing ticket system in one day.Setup employee training platform for email security awareness.Worked closely with Sales Department and vendors to implement SharpSpring (customer leads platform).Worked closely with Sales Department and vendors to set up marketing, Google Ad campaigns, and Google Analytics.

Edmonton, Alberta, Canada

Roles and Projects:Implemented a software/hardware management system.Performed a business critical IBMi software/hardware upgrade without any business downtime.Performed a Storage Area Network (SAN) upgrade. Implemented a new Dell Data Domain migration from old tape drive system.Maintained and managed all storage devices (SAN, Tape drives).Maintained and implemented security and gate access systems.Implemented a new Cisco Phone system.Traveled across western Canada to almost every terminal, cleaned and upgraded network racks, trained users, and built How-To documentation.Changed the company from Office 365 E3 to Office Business Premium.Managed and maintained Active Directory.Implemented and maintained Windows Server Update Services (WSUS).Traveled to many site locations to perform various upgrades and fixes.Performed Data Center rack moves and setups.

Edmonton, Alberta, Canada

Developed WordPress website for clients. Various ranges of requirements from online booking to retail services.

• Deployed and imaged computers via Windows Deployment Services (WDS) with the integration of SCCM to install and push applications and Windows Updates• Worked on various projects involving security management of company assets:o Mobile phone deployment of over 200 phones in a one month period using Mobile Iron.o Desktop growth on base project: desktop refresh and replacement of over 200 old computers over 2.5 months o Stop theft sticker project: tracked down company laptops and applied security stickers on all laptops in case of theft or loss• Installed applications through SCCM and monitored SCCM application packages.• Worked on Service Desk Team, analyzed and resolved customer issues both over the phone and in person. This required managing customer expectations and ensuring the proper lifecycle of tickets using Service Now. Also required extensive experience with the SCCM Remote Viewer application to be able to efficiently resolve issues remotely.• Worked with Active Directory with cleaning up OU’s, move and assigning objects to proper OU’s, and adding objects to application or security group

Project Leadership Certificate, Project Management

Diploma Digital Media & It, It Systems Administration & Co-Op, Honors

IT Systems, Networking, Repair and maintenance of servers and computers, Exchange Mail Server, Active Directory Certificate Services.

Certificate Culinary Arts, Culinary Arts