Scott Groff Email & Phone Number

Westminster, Co, Us

Lead and transform the learning culture as a “Center of Excellence” within the Global HR organization. Establish needs analysis practices and determine program strategy. Organize and oversee the development of programs targeted at various levels of the organization. Develop a network of global facilitators who provide hands-on training and course evaluation/impact statistics. Key AchievementsProvided learning support for the launch of performance management practice at Trimble. Achieved 70% training penetration among managers with a 92% success rateRealigned development partners to business segments to advance the strategic priority of “learning in the flow of work”Founded the Global Learning Council to unite training professionals in all areas of Trimble businesses

Westminster, Co, Us

Accelerate the transformation of the career journey at Trimble. Develop meaningful strategies and innovative programs in support of a talent marketplace philosophy. Partner closely with Global HR and People Analytics to evaluate the effectiveness of all career programs and determine where and how to iterate for ongoing improvements. Oversee employee engagement and early career development programming.Key AchievementsPartnered with Talent Attraction to launch Trimble’s Career Hub driven by eightfold.ai. Achieved strong results in profile creations (60% in 6 months) and internal career mobility viewsDelivered career growth workshops to all major Employee Resource Groups within TrimbleAdded “change ready” as an additional data element in performance and talent reviews to enhance internal mobility. Increased competitive internal hires from 18% to 22.7% in 2022

Minnetonka, Minnesota, Us

Champion a unified strategy for employee learning to serve the Transportation Business at Trimble. Collaborate with employees and other partners to define the knowledge and skills required for effectiveness in leadership, technical skills, and role-specific tasks. Work closely with Trimble L&D to identify global L&D roadmap items essential to the sector. Serve as a conduit between knowledge resources and those who need to learn, establishing scalable delivery systems that provide meaningful information to area leaders and managers.Key AchievementsLed targeted initiative to train front-line leaders in foundational leadership skills with 70% penetrationDelivered Team Accelerator workshops to over 500 employees in 2 yearsOversaw the conversion of a 3-day Team Accelerator workshop to an entirely virtual experience spanning five half days. Our external consulting partners fully adopted the solution, and it became central to the continued delivery of the experiencePartnered with the VP of HR to facilitate Hoshin Kanri strategy sessionsLed an initiative to provide team-building workshops using either the Belbin Role Preference Inventory or Insights Discovery, with 58% team participation

Minnetonka, Minnesota, Us

Improve the learning experiences of customers and employees as a member of the Customer Experience Team. Develop top skills in a training team that primarily delivers technical training to customers and internal support employees. Oversee complex projects involving customers for successfully deploying Trimble technology across multiple locations. Accelerate using Trimble’s Learning Management Platform to create self-service and self-paced solutions with improved learning outcomes. Key AchievementsDesigned and executed multiple 2-day “Performance Workshops” for customers of the product to increase adoption and customer retentionNegotiated and delivered training initiatives with three significant customers to roll out Trimble technology (50+ sessions each). Staffed trainers and managed execution on all three projects to positive customer feedbackEstablished a “Learning Professionals” track at Trimble Transportation’s annual user conference, bringing together trainers from various transportation companies to learn best practices.Presented on the main stage at the 2018 In.Sight User Conference on the Evolution of the Customer Experience

Minnetonka, Minnesota, Us

Provide strategic leadership in achieving customer satisfaction goals through customer & employee training. Identify and execute continuous improvement initiatives related to all aspects of the customer experience, including training, onboarding, customer utilization, and long-term maintenance. Deliver product training to the internal support teams and Trimble Transportation’s customers.Key AchievementsMerged call center and customer trainers as one unified training teamEstablished an internal certification program for Training Design and Delivery. All trainers were required to complete their certificationCreated a training handbook to standardize training practices and instituted an internal training certification program (Training Delivery and Design)Launched an AI-assisted memory engine to enhance the effectiveness of product training for the Transportation support team.

Minnetonka, Minnesota, Us

Manage and Mentor the Customer Management team. Drive performance of individual and department MBOs. Work cross-functionally to create solutions that enhance the customer experience. Interact with customer partners to drive value and return on investment for long-term retention. Key AchievementsApplied continuous improvement methodologies, resulting in several repeating processes that improved customer satisfaction.Created workflows that allowed the team to develop a time-to-response and time-to-resolution metricMaintained above industry benchmarks for customer retention

Dallas, Tx, Us

Provide oversight to all reimbursement and support functions. Serve as site champion for Lean and lead team of Certified Kaizen Blitz Facilitators. Provide direct supervision to the Returns and Retrievals Department. Oversee site quality defined by claim accuracy and customer service. Train all new hires for the site and provide ongoing education opportunities for personal development, product knowledge, and system proficiency.Key Achievements:Developed site quality scorecard for executive-level reporting. Drove the capture of key performance indicators for the site, including claim accuracy, customer satisfaction, and complaint resolution. Created and implemented a call quality program utilizing call recording and standardized score sheets.Received bronze-level certification in lean from the Society of Manufacturing Engineers.Led initiatives to increase employee engagement by moderating regular manager roundtable meetings and employee coffee breaks with the site leadership team.Served on a special task force to transform business processes for patient care services representatives, resulting in 20% productivity improvement in the first 6 months.Facilitated over 20 kaizen employee improvement events each with a goal of 50% improvement of processes or 50% EBITDA savings.Created structured 1-week new employee orientation for use by the entire site. Developed a successful product fair for employees, highlighting products made by the DJO family of brands. Launched company-wide and held an additional fair at the corporate headquarters.

Dallas, Tx, Us

Responsible for training 90 people inside sales force. Oversight of analytics, quality control, and returns departments. Create and maintain new hire training and ongoing education programs.Key Achievements:Built new hire training program lasting 3 weeks. Achieved 97% positive feedback scores from both employees and supervisors.Launched a monthly training program requiring all employees to log 1 hour of training time in product, system, or professional development. Maintained exceptional feedback scores from participants. Led cross-functional United Way Campaign team. Won “Best New Campaign” from Twin Cities United Way.Received company certification in Lean and Six Sigma. Later became certified as a kaizen blitz facilitator.Initiated collaborative effort with four departments to improve the capture and sharing of insurance coverage criteria. Engineered a shared “payor database” utilizing Microsoft Access that is now used by over 150 individuals in the company.Initiated improvement event in the returns and retrievals department, resulting in $400 thousand in annualized savings.

Dallas, Tx, Us

Processed patient files as a third party biller. Contacted insurance companies to determine eligibility and coverage requirements. Satisfied any and all preauthorization and/or documentation needs. Contacted patients to assess benefits received from their medical device and to sell ongoing supplies.

Led youth ministry department at suburban church with 3000 members and over 200 students. Planned and directed programs for students from 5th to 12th grade. Managed and developed three full-time staff and 40 volunteers

Masters Of Arts, Organizational Leadership

Bachelor Of Arts, Biblical And Theological Studies