Scott Groff Email & Phone Number

Westminster, CO, US

Lead and transform the learning culture as a “Center of Excellence” within the Global HR organization. Establish needs analysis practices and determine program strategy. Organize and oversee the development of programs targeted at various levels of the organization. Develop a network of global facilitators who provide hands-on training and course.

Westminster, CO, US

Accelerate the transformation of the career journey at Trimble. Develop meaningful strategies and innovative programs in support of a talent marketplace philosophy. Partner closely with Global HR and People Analytics to evaluate the effectiveness of all career programs and determine where and how to iterate for ongoing improvements. Oversee employee.

Minnetonka, Minnesota, US

Champion a unified strategy for employee learning to serve the Transportation Business at Trimble. Collaborate with employees and other partners to define the knowledge and skills required for effectiveness in leadership, technical skills, and role-specific tasks. Work closely with Trimble L&D to identify global L&D roadmap items essential to the sector..

Minnetonka, Minnesota, US

Improve the learning experiences of customers and employees as a member of the Customer Experience Team. Develop top skills in a training team that primarily delivers technical training to customers and internal support employees. Oversee complex projects involving customers for successfully deploying Trimble technology across multiple locations..

Minnetonka, Minnesota, US

Provide strategic leadership in achieving customer satisfaction goals through customer & employee training. Identify and execute continuous improvement initiatives related to all aspects of the customer experience, including training, onboarding, customer utilization, and long-term maintenance. Deliver product training to the internal support teams and.

Minnetonka, Minnesota, US

Manage and Mentor the Customer Management team. Drive performance of individual and department MBOs. Work cross-functionally to create solutions that enhance the customer experience. Interact with customer partners to drive value and return on investment for long-term retention. Key AchievementsApplied continuous improvement methodologies, resulting in.

Dallas, TX, US

Provide oversight to all reimbursement and support functions. Serve as site champion for Lean and lead team of Certified Kaizen Blitz Facilitators. Provide direct supervision to the Returns and Retrievals Department. Oversee site quality defined by claim accuracy and customer service. Train all new hires for the site and provide ongoing education.

Dallas, TX, US

Responsible for training 90 people inside sales force. Oversight of analytics, quality control, and returns departments. Create and maintain new hire training and ongoing education programs.Key Achievements:Built new hire training program lasting 3 weeks. Achieved 97% positive feedback scores from both employees and supervisors.Launched a monthly training.

Dallas, TX, US

Processed patient files as a third party biller. Contacted insurance companies to determine eligibility and coverage requirements. Satisfied any and all preauthorization and/or documentation needs. Contacted patients to assess benefits received from their medical device and to sell ongoing supplies.

Led youth ministry department at suburban church with 3000 members and over 200 students. Planned and directed programs for students from 5th to 12th grade. Managed and developed three full-time staff and 40 volunteers

Masters Of Arts, Organizational Leadership

Bachelor Of Arts, Biblical And Theological Studies