Scott Grossweiler Email & Phone Number

San Francisco Bay Area

Complete preventative and ongoing maintenance tasks throughout all facilities and financial centers. Routinely perform plumbing, mechanical, electrical, painting, carpentry, and other construction trade related tasks. Basic upkeep and repair of restrooms to include: snaking of clogged drains, repairs, ensuring cleanliness and monitoring work performance by janitorial staff.Perform: basic HVAC maintenance, modifications to private office furniture and installation of keyboard trays and other office accessories, maintenance in offices, financial centers, training centers and conference rooms. Install pictures, posters, art, whiteboards and other wall hung items. Light fixture repair and upkeep in all facilities and financial centers. Basic locksmith duties (adjusting doors, hinges, locks, etc.)Supervise the shipping and receiving area. Sort and deliver incoming/outgoing USPS. Log all FedEx, UPS, inter office, etc parcels into tracking system and deliver to recipients. Maintain company business licenses for all locations. Member of the safety committee and disaster recovery teams. Building monitor during emergencies and responsible for emergency items (fire extinguishers, AEDs, emergency provisions and exit signage).Company administrator for badge access and video surveillance systems.

San Jose

Stack, upload, and scan files, process verifications of employment, and sort the filing room. Audit documentation for errors and/or inconsistencies, as well as any other task asked of me.

San Jose

Process all incomming mail as well as shipping and receiving deliveries. Responsible for general maintenance of building from plumbing to electrical to painting. Escort outside vendors while on site. Set-up and tear down of event materials. Driving company vans to financial center locations as needed.

Santa Clara, Ca

Setup and execute banking system batch operations. Provide first-level telephone support to PC users. Install, maintain, troubleshoot, and analysis of PC and systems issues/requests. Cover swing and grave shifts as needed.

Menlo Park, Ca

Resolved technical issues for branches from CA to NC and members of Tyco International worldwide. I authored all procedures detailing daily operations as well as knowledge base and training materials. While being the primary technical support contact for the company, Implemented/Managed the IS ticketing system. Admin for company wiki, share drives, camera system, wireless, and file servers.

Livermore, Ca

Owned service requests for Telco/Data MAC’s lab wide; this included maintaining detailed cable and wire assignments. Composed daily schedules and routes for switch and install technicians. Assist departments in analyzing configurations to offer recommendations for improvement and to save on costs. Administered the lab wide ACD system for five call centers. Involved in VOIP implementation.

San Jose, Ca

Managed four PBX’s, two of which I coordinated the install of. Administered the following servers: Voicemail, ACD, IVR, Teleworking, and Building Access. Researched and implemented 25 BlackBerry devices to senior staff. Wrote the telecom Disaster Recovery plan. Discovered an over-billing and was refunded $5200. Support 13 financial centers “Help Desk” needs in both a call center environment and in person, or over the web. Travel as required. Provide on call 24x7x365.25 support whenever needed.