Responsible for managing Projects as allocated. Currently managing the Service User Finance Pathway project within the Adult & Social Care department looking to improve and streamline existing business processes whilst optimising usage of existing systems to provide a better customer experience. Duties:● Monitor project risks, assumptions, issues and dependencies and escalating any issues impacting on time, cost and quality to Senior Management● Produce and maintain project plans, highlight reports, risk/issue logs, RACI● Produce relevant Project documentation (Business Case, Project Initiation Document, Communication plan etc)● Facilitates planning workshops and prepare agendas, minutes and action log● Support the development of required products such as terms of reference, impact assessments, change requests forms● Manage and plan resources

Responsible for managing the Originating Authority workstream within the Local Land Charges Programme which aims to digitise, transform and migrate the varying format of 326 Local Authorities (LAs) registers across England into a single digital register. The workstream is responsible for engaging with LAs to support the delivery of a Local Authority Migration approach whilst tracking their readiness to move through quality gates and onto subsequent stages within the plan.Duties:• Monitor project risks, assumptions, issues and dependencies and escalating any issues impacting on time, cost and quality to Senior Management• Produce and maintain project plans, highlight reports, risk/issue logs, RACI• Prepare/manage Agendas, Minutes and action log• Support the development of required products such as terms of reference, impact assessments, change requests forms for example• Manage and plan resources

Responsible for delivering digital technical solutions against agreed scope, budget, schedule and customer expectations. Doing this whilst supervising, directing and motivating teams of multi-discipline which includes internal and supplier resources.Duties:• Creating and writing Business case with internal teams• Organising and overseeing execution of gap analysis and skills assessment• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance• Escalating promptly any issues that may impact operations and identifying/suggesting solutions• Producing project/stage plans, highlight reports, risk/issue logs, request for change etc• Providing strategic direction during the implementation stages• Managing client expectations by ensuring the delivery of the highest quality service• Solicit and act on client/internal feedback• Chairing project meetings and associated Agenda/Minutes/Action log• Engage with Procurement and Legal depts. regarding purchase orders and contractual obligations

Responsible for managing and supervising the Phoenix department. Phoenix staff are responsible for updating the Police National Computer with offender conviction history. Doing this whilst ensuring key performance indicators are met, data protection, and misuse of the computer act are adhered to. Improving business processes to realise efficiencies in line with the wider Strategic vision of making savings.Duties:• Chair local and National meetings, prepare agendas, minutes and ensures meetings run to timescales• Ensure data protection, information security and quality standards compliance• Improve efficiency using proven techniques such as SWOT analysis• Investigate complex Data Protection disputes• Manage a Team of 15 staff which includes, conflict resolution, staff performance/appraisals, duty management etc• Produce highlight reports for Senior Officer(s) regarding Key Performance Indicators• Recruiting of new staff which includes shortlisting, organising assessments, creating interview questions, chairing the interview panel and developing training plans• Manage/Review business processes to align with the implementation of new systems• Stakeholder management with Partner agencies and internal staff including the creation of Service Level Agreements• Write Policy and Guidance/Procedure documents to align with legislation changes

• Compile reports for Senior Manager detailing information found on CRB applicants• Interrogate numerous Police computerised systems• Process CRB checks• Recommend enhanced disclosure to Senior Manager dependant on the type of information retrieved

• Deliver training to new and existing members of staff• Monitor individual’s performance• Produce Manuals and guidance documents• Produce weekly progress reports for management

• Interrogate numerous Police computerised systems• Investigate complex queries for Officers and provide a report on my findings• Type in excess of 35wpm• Update the Police National Computer (PNC) with conviction and offending history data

• Analyse customer accounts for fraudulent activity• Compile case notes• Compile reports on findings• Escalate claims to the Security department with all my findings for further investigation• Investigate and interview warehouse, dispatch, courier staff and customers• Investigate customer claims in regard to goods they did not received• Produce letters in response to customer claims