Scott Kaplowitz Email & Phone Number

Rockville, MD, US

Remote

Bethesda, Maryland, United States

• Assist group of ~15 middle school students (Gesher) and lead group of 6 advanced high school students (Chamber Chorale) in weekly rehearsals of contemporary, choral, classical, and Jewish music in preparation for.
• Encourage foundational vocal techniques and musicianship
• Create and distribute practice resources for existing repertoire, including MP3 practice tracks, sheet music, and personalized online learning resources
• Create and teach musical arrangements, both in person and via personalized online and MP3 learning resources
• Write and send weekly digest emails to students and parents containing information about practice resources and upcoming performances
• Attend group performances and accompany/sing with groups as needed

• Monitor and operate AI Drive Thru (QSR) order taking system (Tori) for 5 international brands at 12 locations
• Act as a cross-functional liaison between the linguistics team and the concierge team (other Tori operators/monitors)
• Develop and distribute training documentation for concierges to learn how to monitor and operate Tori for each brand
• Provide brand expertise and knowledge to concierges
• Develop exhaustive test matrices and perform QA testing
• Analyze previous AI conversations for NLU, NLP, and ASR errors to improve AI behavior

Rockville, MD

• Analyzed issues with premium products to increase customer loyalty, retention, and satisfaction
• Developed strategies to address issues with premium products
• Performed win-loss analysis to determine customer pain points
• Input customer orders in Salesforce
• Assisted with event coordination

Rockville, Maryland

• Formed, developed, and musically directed a new co-ed a cappella group at a private high school
• Planned and led weekly rehearsals in preparation for group performances
• Created and taught musical arrangements
• Created online and MP3 learning resources for students

College Park, MD

• Administered EEG experiments on language processing in the brain
• Helped create experimental stimuli during continued work during the fall semester
• Annotated corpus data to examine specific linguistic phenomena
• Assisted PhD students in original research

Rockville, MD

• Interviewed current and potential customers to gain valuable insights about products
• Compiled monthly reports assessing 19 distinct company products
• Facilitated efficient completion of reports by developing clear and detailed instructions
• Created and sent out communications documents to over 44,000 customers

College Park, MD

• Administered experiments on sound/language processing and event segmentation
• Briefed participants on experiment procedures and goals, collected and stored results
• Assisted PhD students in original research