Prodigal provides loan servicing and collections call centers AI-driven accurate and actionable insights that enable substantial improvements in outcomes, productivity, NPS and Regulatory compliance.

Senior business leader of financial services-focused management consulting company. Accountable for new business development and leadership of existing client and engagement teams serving the top-50 banks in the US. Leveraged 30 years of industry experience understanding complex business problems to deliver pragmatic improvements that address critical cost, customer and/or risk priorities via process, technology and policy optimization tools. • Identified, engaged and contracted new engagements with several new banks• Led several risk and cost-focused client engagements and received superior client feedback

Leadership role created in response to Regulator and business request to define, fortify and better manage all business processes including a complete redesign of AML KYC capabilities (Consent Order remediation) and ‘Sales Practice’ monitoring and investigation capabilities. Documented, baselined and created improvement plans for each process with primary focus on ensuring robust understanding, documentation and proof of effective and sustainable control environment.

Led business-wide team (30 direct, ~100 indirect) of process and project managers all focused on designing and delivering large-scale strategically-aligned process, policy and technology change efforts spanning all areas of the Retail and Direct Consumer Bank. New capabilities included image-enabling check deposits across branch and ATM network, an integrated sales and service platform spanning branch bankers and several back-office functions. Cumulative investment and annual cost savings both topped $50MM.

SVP, Process Design Executive – Sales & Marketing Strategy (Home Equity, Mortgage) Identified several BAC Enterprise Sales and Marketing opportunities capable of driving substantial ‘service-to-sales’ referral volume into Home Loans from elsewhere in the BAC Enterprise (Call Centers, Banking Centers, Statements, Commercial Relationships, etc.) – Partnered with Analytics, Pricing, Marketing and various Sales partners to test targeting offers and messaging - 25% improvement in referral volumes and cost per application.SVP, Process Design Executive – Loss Mitigation (Home Equity) Led project-management-office coordinating, documenting & communicating all priorities, progress and results related to effort aimed at stemming Home Equity losses / keeping consumers in their homes. Activities spanned 30+ process design and operational leaders in 10 locations. Results mitigated $400MM in 2009 losses.SVP, Process Design Executive – Fulfillment / Application Processing (Home Equity) Led end-to-end process redesign and continual improvement capabilities to substantially simplify and accelerate ability to process Home Equity applications efficiently and effectively. Partnered with Sales, Credit, IT and Operations to consolidate 5 IT platforms, processes and controls into 1 national standard. Results decreased cycle-times, enabled load-levelling, matured controls and forecast all while delivering significant customer satisfaction improvements.

Identified, (re)designed and delivered several cross-LOB sales improvement and expense reduction capabilities including statement-based cross-selling, digital dashboard to improve spending transparency (car, travel, office supplies) & containment efforts and off-shoring account reconciliation processes, etc. $30+MM Saved annually.

MBB, eCommerce - (now) Genworth FinancialDesigned and deployed Consumer self-service portal, eTrading & eDoc capabilities2 patents, Winner’s Circle award recipientMBB, Change Leader – GE Capital AsiaLed acquisition due diligence & integration while deploying Six Sigma throughout China, Hong Kong & Taiwan.Pinnacle award recipientChange Leader – GE Capital FinancialMember of leadership team that started-up, ran & then dismantled a Home Equity and Commercial Credit Card LOB.Deployed Six Sigma methodology across LOBManagement Training Program, GE Capital CardRotated through all Functions except Finance