The Service Desk Team Lead is accountable for overseeing the daily operations of the Service Desk. This role is essential in meeting customer needs by managing communication, prioritizing, escalating, and resolving incidents and requests. The Service Desk Team Lead offers guidance and support to the Service Desk Team and promotes a culture of ongoing process improvement within the Service Desk team and the broader IT Team.

I respond to Help Desk calls and service tickets promptly and in a friendly, solution-oriented manner. I also set up and deploy both new and used computers. I troubleshoot hardware issues for end users, including problems with computers, peripherals, and smartphones, as well as operating systems and software-related issues with Microsoft Windows, Office, VOIP and other business applications. Additionally, I address basic network and server access issues for end users, and assist in the administration of AD, Teams, 365, SharePoint, and Anti-Virus software.

I respond to Help Desk calls and service tickets promptly and in a friendly, solution-oriented manner. I also set up and deploy both new and used computers. I troubleshoot hardware issues for end users, including problems with computers, peripherals, and smartphones, as well as operating systems and software-related issues with Microsoft Windows, Office, VOIP and other business applications. Additionally, I address basic network and server access issues for end users, and assist in the administration of AD, Teams, 365, SharePoint, and Anti-Virus software.

I respond to helpdesk calls and service tickets promptly, in a friendly and solution-oriented manner. I image and deploy new and used computers, and troubleshoot end-user hardware (including computers and smartphones), operating systems, and software-related problems with Microsoft Windows, Office, and other business applications. I also address basic network and server access issues for end users. I can work both independently and as part of a team. Additionally, I have experience working with Active Directory and Microsoft 365.

I supervised the daily operations of the mailroom, managing a team of 5 employees. My responsibilities included ensuring accurate copying and prompt mailing of legal documents, ordering supplies, and training new mailroom staff. I also focused on maintaining high morale within the team during stressful situations and minimizing repair costs while keeping the copy machines in working order.