Scott Harvey Email and Phone Number
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Over my 25-year career spanning military aviation, medical technology, and AI startups, I’ve demonstrated service to others by rallying technology teams around a shared vision.I have experience leading teams of up to 150 cross-functional SMEs across operations, IT, data analysis, sales, marketing, and customer success. My expertise in technology transformation involves implementing and integrating best-in-class technologies such as Salesforce, Genesys Cloud, and Google Dialogflow to provide exceptional service for enterprise customers.I SPECIALIZE IN:➡️ STRATEGIC PLANNING: Creating a clear vision for long-term and sustainable growth➡️ PARTNER/EXECUTIVE LEADERSHIP: Partner to executive leadership in setting new strategic direction➡️ EXECUTION: Defining roadmaps and courses of action while minimizing potential setbacks➡️ CROSS FUNCTIONAL LEADERSHIP: Built and led teams to achieve enterprise vision➡️ CULTURE: Build high-performing organizations by cultivating trustCAREER HIGHLIGHTS INCLUDE:✅ Digital transformation of a $3B global medical software and device customer service team✅ Scaled and developed a software implementation team responsible for solution design, end-user training, and change management. Added 14 associates during a period of rapid growth✅ Led cross-disciplinary product teams responsible for integrating/supporting Salesforce, Genesys Cloud, Google Dialogflow, SAP, and PowerBI in support of a global Medical Device Customer Service team✅ Led a cross-functional team to deliver investment analysis recommendations for a $200B DOD portfolio✅ Chief of Staff. Experience understanding strategic intent and defining a strategy to achieve goalsEDUCATION 🎓◆ MS, Industrial Engineering/Management, Old Dominion University◆ BS, Mechanical Engineering, United States Naval AcademyMORE ABOUT ME:Corporate CareerU. S Navy Officer◆ Led a Joint Service team of 113 US military and Department of Defense civilian personnel across six directorates engaged in projects responsible for building the Iraq Ministry of Interior headquarters and police forces.Personal◆ I'm an avid outdoor/exercise enthusiast who enjoys mountain biking, road cycling, camping, and F45.◆ I love reading about AI, Salesforce, data analytics, leadership, and product management to stay informed and up-to-date on emerging technology.
University Of San Diego
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University Of San DiegoSan Diego, Ca, Us
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Head Of ImplementationRen | Ai Leadership Coaching Platform Feb 2024 - Nov 2024As Advisor and Head of Implementations at Ren, I bridge AI technology with leadership consulting to empower clients in maximizing team communication and performance. My role centers on strategically connecting executive stakeholders, product teams, customer success, and sales to drive impactful solutions. My key responsibilities include:• Leading enterprise AI implementation strategies, aligning cross-functional collaboration to ensure seamless solution development and successful launches.• Collaborating with product teams to automate and streamline onboarding for new enterprise clients, enhancing customer experience from the outset.• Advising clients on leveraging AI-driven tools for coaching managers in leadership development, fostering stronger, more effective teams.
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Product ManagerBd Mar 2022 - Feb 2024Franklin Lakes, New Jersey, UsBusiness systems product manager ◆ Support $3B in Revenue ◆ Led cross functional team of 60Defined the technical strategy and executed enhancements to business CRM and CX products(Salesforce, SAP, Genesys Cloud, custom HTML apps). Deployed new systems and improvements supporting the Professional Services, Customer Service, and Field Service teams for the Medication Management business unit.• Collaborated with the leadership team to gain a thorough understanding of their strategic intent and defined a Salesforce product roadmap for business units.• Defined an integrated CRM and CCaaS product strategy supporting the Digital Transformation of a global Technical Support organization.• Gathered end-user enhancement feedback, evaluated requirements, collaborated with the Product Owner & Development team, and delivered enhancements that kept pace with business. • Led research and analysis of end-user needs for a new mobile application. Insights defined product requirements. Developed resource integration plans.• Deployed features that provided a 20x improvement to case/recall management for technical support.• Balanced business needs with technical constraints.• Maintained the team's focus on strategy and customer outcomes when tackling complex problems.• Held regular check-ins with individual contributors to develop and pursue their career growth plans. -
Professional Services ManagerBd Oct 2018 - Mar 2022Franklin Lakes, New Jersey, UsLed and developed a nationwide professional services team that implemented medical devices and software, generating $32 million in revenue annually. The team was responsible for implementing, training, and driving the adoption of pharmacy software solutions within large multi-site enterprise accounts.• Scaled and developed a software implementation team responsible for solution design, end-user training, and change management. Added 14 associates during a period of rapid growth.• Led the development of new team roles, processes, and documentation in partnership with product core teams that improved service quality and product deployment.• Deployed Salesforce Field Service Lightening to a national remote implementation team through collaboration with management and service efficiency team. • Improved implementation team capacity management, scheduling operations, and customer experience.• Developed efficiencies from insights into professional services metrics such as utilization, administrative/travel time, and customer-facing time.• Monitored and followed up on customer satisfaction metrics.• Developed a culture of continuous improvement, adaptability, and candid conversations.
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Chief Of Staff Maritime Support WingUs Navy Sep 2016 - Aug 2018Washington, Dc, UsDirected, prioritized, and evaluated the efforts of five direct reports and 20 indirect reports responsible for managing and delivering workforce, maintenance, training, supply, and safety support for 14 aviation units consisting of 53 aircraft and 2,451 personnel.• Planned and implemented 40 organizational programs in one year; completed initial operation inspection on time.• Evaluated staff work requirements and assigned functions while increasing staff by 10%.• Consultant teams were planned and deployed to help units with program management, prepare for audits and inspections, and ensure compliance with regulations and procedures.• Controlled a direct labor and travel budget of $4.1 million to support global operations. • Led an internal review of administrative workflow, closed knowledge, and workflow gaps. Eliminated re-work by 75%, enabling the staff to provide additional customer services. -
Naval AviatorUs Navy Apr 1998 - Aug 2018Washington, Dc, UsNaval Aviator. Experience in T-34, Bell 206, CH-46, UH-3, MH-60S, EC-120
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Director Of Operations Helicopter Sea Combat WingUs Navy Nov 2011 - Apr 2013Washington, Dc, UsManaged a team of 5 responsible for scheduling day to day operations and planning the tactical employment of 80 aircraft assigned to 12 squadrons.• Led cross functional project teams responsible for the development of investment proposals addressing aviation training, safety, and capability gaps. • Partnered with stakeholders and recommended strategic distribution of high demand/low density aviation assets.
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Deputy Director Iraq Training And Advisory Mission-Ministry Of The InteriorUs Navy Jun 2011 - Oct 2011Washington, Dc, UsLed a team of 113 US military, Department of Defense civilian personnel across 6 directorates engaged in projects responsible for building the Iraq Ministry of Interior headquarters and police forces.• Analyzed project cost, schedule and performance reports and prepared daily reports as well as briefings on a portfolio of projects for executives.• Provided administrative support. • Planned and synchronized operations between US and host nation contacts.
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Director Of Operations Helicopter Sea Combat WingUs Navy May 2009 - Jun 2011Washington, Dc, UsManaged a team of 5 responsible for scheduling the day to day operations and planning the tactical employment of 80 aircraft assigned to 12 squadrons.• Led cross functional project teams responsible for the development of investment proposals addressing aviation training, safety, and capability gaps. • Partnered with stakeholders and recommended strategic distribution of high demand/low density aviation assets.
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Director Of Operations Helicopter Sea Combat Squadron Eight FiveUs Navy Feb 2006 - May 2009Washington, Dc, Us• Managed day to day maintenance operations as well as ensured compliance with regulations, production and safety guidelines resulting in the safe execution of 2,050 flight hours and no work injuries.• Led a project to prepare the squadron’s first international medical evacuation deployment. Developed training plans to deliver the necessary skills to complete the assigned mission.
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Aviation Safety Analyst Commander Naval Safety CenterUs Navy Apr 2003 - Sep 2005Washington, Dc, UsAnalyzed aviation mishaps and provided recommendations for improving the safety of Naval helicopter operations. Inspected units for safety compliance and managed a team of 12 senior consultants responsible for reviewing client safety culture.• Led the Naval Safety Center’s coordination with operational helicopter units, mishap investigators and all stakeholders in support of the investigation and closeout of corrective actions identified from an aviation mishap. Findings improved Naval Aviation safety.• Managed the Navy Culture Workshop program. The program provided safety culture consultants to all Naval aviation units. Worked with IT department to deploy a web based scheduling tool to streamline requests. Tool completely eliminated backlog and brought units into compliance with governing directives.• Conducted site visits of Naval aviation units to review safety programs for compliance with corporate directives. Provided squadron commanding officers with recommendations to improve safety program management.
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Director Of Training Helicopter Sea Combat Squadon EightUs Navy Dec 1999 - Apr 2003Washington, Dc, UsCoordinated all formal training and operation of the Atlantic Fleet Helicopter Operations School. Graduated 900 students during preparations for Operation Iraqi Freedom.• Served as the unit’s most junior Department Head. Led a team of 13 personnel responsible for training flight deck personnel in all aspects of shipboard helicopter operations, providing 200 pilots annual instrument refresher training as well as delivering training for squadron personnel. Department consistently recognized for performance on student surveys.• Applied and received funding for a $250,000 classroom technology refresh grant. Coordinated with contractor installation. Funding improved delivery of course material.• Planned two training conferences for 310 squadron personnel. • Developed and managed accelerated training plan to prepare detachment in response to September 11th attacks, reduced time to train by 66%. Detachment deployed on time and completed all missions during 7 month deployment.
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Strategy Lead Joint Chiefs Of Staff J6 Ddc4 Cyber Requirements DivisionOffice Of The Chairman Of The Joint Chiefs Of Staff May 2013 - May 2016Washington, D.C., UsLed a cross-functional team of 30 experts on projects focused on the analysis of Command, Control, Computer, Communication (C4) and Cyber investments.• Awarded Meritorious Service Medal for the leadership of a cross-functional team engaged in the analysis of a $200 billion dollar C4 and Cyber portfolio. Analysis led to 120 investment recommendations briefed and approved by the Deputy Secretary of Defense.• Implemented a C4/Cyber investment database that improved analysis and enabled the team to highlight potential C4 redundancies and guide analysis.• Conducted reviews of the Joint Information Environment investment strategy. Recommendations resulted in investments directed at improving network defense against cyber threats and achieving long term cost savings.• Tracked Defense Department C4/Cyber budget submissions through the legislative process, analyzed impacts and developed reports for executives.
Scott Harvey Skills
Scott Harvey Education Details
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United States Naval AcademyMechanical Engineering -
Old Dominion UniversityEngineering/Industrial Management
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University Of San DiegoLeadership Studies
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Usaf Air Command And Staff CollegeMilitary Education Leadership
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Trailhead By Salesforce
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Salesforce Military
Frequently Asked Questions about Scott Harvey
What company does Scott Harvey work for?
Scott Harvey works for University Of San Diego
What is Scott Harvey's role at the current company?
Scott Harvey's current role is Head of Implementation ◆ Strategic Leader in Digital Transformation & Operational Excellence ◆ Experienced in Leading High-Performance Teams for $3B+ Enterprises.
What is Scott Harvey's email address?
Scott Harvey's email address is sc****@****osd.mil
What is Scott Harvey's direct phone number?
Scott Harvey's direct phone number is +170369*****
What schools did Scott Harvey attend?
Scott Harvey attended United States Naval Academy, Old Dominion University, University Of San Diego, Usaf Air Command And Staff College, Trailhead By Salesforce, Salesforce Military.
What are some of Scott Harvey's interests?
Scott Harvey has interest in Maintenance And Safety, Cyber, Aviation Operations, Uas.
What skills is Scott Harvey known for?
Scott Harvey has skills like Project Management, Team Leadership, Navy, Military Aviation, Military Experience, Military Operations, Operational Planning, Dod, Readiness, Military, Electronic Warfare, National Security.
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