Scott Harvey Email & Phone Number

San Diego, Ca, Us

As Advisor and Head of Implementations at Ren, I bridge AI technology with leadership consulting to empower clients in maximizing team communication and performance. My role centers on strategically connecting executive stakeholders, product teams, customer success, and sales to drive impactful solutions. My key responsibilities include:• Leading enterprise AI implementation strategies, aligning cross-functional collaboration to ensure seamless solution development and successful launches.• Collaborating with product teams to automate and streamline onboarding for new enterprise clients, enhancing customer experience from the outset.• Advising clients on leveraging AI-driven tools for coaching managers in leadership development, fostering stronger, more effective teams.

Franklin Lakes, New Jersey, Us

Business systems product manager ◆ Support $3B in Revenue ◆ Led cross functional team of 60Defined the technical strategy and executed enhancements to business CRM and CX products(Salesforce, SAP, Genesys Cloud, custom HTML apps). Deployed new systems and improvements supporting the Professional Services, Customer Service, and Field Service teams for the Medication Management business unit.• Collaborated with the leadership team to gain a thorough understanding of their strategic intent and defined a Salesforce product roadmap for business units.• Defined an integrated CRM and CCaaS product strategy supporting the Digital Transformation of a global Technical Support organization.• Gathered end-user enhancement feedback, evaluated requirements, collaborated with the Product Owner & Development team, and delivered enhancements that kept pace with business. • Led research and analysis of end-user needs for a new mobile application. Insights defined product requirements. Developed resource integration plans.• Deployed features that provided a 20x improvement to case/recall management for technical support.• Balanced business needs with technical constraints.• Maintained the team's focus on strategy and customer outcomes when tackling complex problems.• Held regular check-ins with individual contributors to develop and pursue their career growth plans.

Franklin Lakes, New Jersey, Us

Led and developed a nationwide professional services team that implemented medical devices and software, generating $32 million in revenue annually. The team was responsible for implementing, training, and driving the adoption of pharmacy software solutions within large multi-site enterprise accounts.• Scaled and developed a software implementation team responsible for solution design, end-user training, and change management. Added 14 associates during a period of rapid growth.• Led the development of new team roles, processes, and documentation in partnership with product core teams that improved service quality and product deployment.• Deployed Salesforce Field Service Lightening to a national remote implementation team through collaboration with management and service efficiency team. • Improved implementation team capacity management, scheduling operations, and customer experience.• Developed efficiencies from insights into professional services metrics such as utilization, administrative/travel time, and customer-facing time.• Monitored and followed up on customer satisfaction metrics.• Developed a culture of continuous improvement, adaptability, and candid conversations.

Washington, Dc, Us

Directed, prioritized, and evaluated the efforts of five direct reports and 20 indirect reports responsible for managing and delivering workforce, maintenance, training, supply, and safety support for 14 aviation units consisting of 53 aircraft and 2,451 personnel.• Planned and implemented 40 organizational programs in one year; completed initial operation inspection on time.• Evaluated staff work requirements and assigned functions while increasing staff by 10%.• Consultant teams were planned and deployed to help units with program management, prepare for audits and inspections, and ensure compliance with regulations and procedures.• Controlled a direct labor and travel budget of $4.1 million to support global operations. • Led an internal review of administrative workflow, closed knowledge, and workflow gaps. Eliminated re-work by 75%, enabling the staff to provide additional customer services.

Washington, Dc, Us

Naval Aviator. Experience in T-34, Bell 206, CH-46, UH-3, MH-60S, EC-120

Washington, Dc, Us

Managed a team of 5 responsible for scheduling day to day operations and planning the tactical employment of 80 aircraft assigned to 12 squadrons.• Led cross functional project teams responsible for the development of investment proposals addressing aviation training, safety, and capability gaps. • Partnered with stakeholders and recommended strategic distribution of high demand/low density aviation assets.

Washington, Dc, Us

Led a team of 113 US military, Department of Defense civilian personnel across 6 directorates engaged in projects responsible for building the Iraq Ministry of Interior headquarters and police forces.• Analyzed project cost, schedule and performance reports and prepared daily reports as well as briefings on a portfolio of projects for executives.• Provided administrative support. • Planned and synchronized operations between US and host nation contacts.

Washington, Dc, Us

Managed a team of 5 responsible for scheduling the day to day operations and planning the tactical employment of 80 aircraft assigned to 12 squadrons.• Led cross functional project teams responsible for the development of investment proposals addressing aviation training, safety, and capability gaps. • Partnered with stakeholders and recommended strategic distribution of high demand/low density aviation assets.

Washington, Dc, Us

• Managed day to day maintenance operations as well as ensured compliance with regulations, production and safety guidelines resulting in the safe execution of 2,050 flight hours and no work injuries.• Led a project to prepare the squadron’s first international medical evacuation deployment. Developed training plans to deliver the necessary skills to complete the assigned mission.

Washington, Dc, Us

Analyzed aviation mishaps and provided recommendations for improving the safety of Naval helicopter operations. Inspected units for safety compliance and managed a team of 12 senior consultants responsible for reviewing client safety culture.• Led the Naval Safety Center’s coordination with operational helicopter units, mishap investigators and all stakeholders in support of the investigation and closeout of corrective actions identified from an aviation mishap. Findings improved Naval Aviation safety.• Managed the Navy Culture Workshop program. The program provided safety culture consultants to all Naval aviation units. Worked with IT department to deploy a web based scheduling tool to streamline requests. Tool completely eliminated backlog and brought units into compliance with governing directives.• Conducted site visits of Naval aviation units to review safety programs for compliance with corporate directives. Provided squadron commanding officers with recommendations to improve safety program management.

Washington, Dc, Us

Coordinated all formal training and operation of the Atlantic Fleet Helicopter Operations School. Graduated 900 students during preparations for Operation Iraqi Freedom.• Served as the unit’s most junior Department Head. Led a team of 13 personnel responsible for training flight deck personnel in all aspects of shipboard helicopter operations, providing 200 pilots annual instrument refresher training as well as delivering training for squadron personnel. Department consistently recognized for performance on student surveys.• Applied and received funding for a $250,000 classroom technology refresh grant. Coordinated with contractor installation. Funding improved delivery of course material.• Planned two training conferences for 310 squadron personnel. • Developed and managed accelerated training plan to prepare detachment in response to September 11th attacks, reduced time to train by 66%. Detachment deployed on time and completed all missions during 7 month deployment.

Washington, D.C., Us

Led a cross-functional team of 30 experts on projects focused on the analysis of Command, Control, Computer, Communication (C4) and Cyber investments.• Awarded Meritorious Service Medal for the leadership of a cross-functional team engaged in the analysis of a $200 billion dollar C4 and Cyber portfolio. Analysis led to 120 investment recommendations briefed and approved by the Deputy Secretary of Defense.• Implemented a C4/Cyber investment database that improved analysis and enabled the team to highlight potential C4 redundancies and guide analysis.• Conducted reviews of the Joint Information Environment investment strategy. Recommendations resulted in investments directed at improving network defense against cyber threats and achieving long term cost savings.• Tracked Defense Department C4/Cyber budget submissions through the legislative process, analyzed impacts and developed reports for executives.

Bachelor Of Science (Bs), Mechanical Engineering

Master Of Science (Ms), Engineering/Industrial Management

Doctor Of Philosophy - Phd, Leadership Studies

Joint Professional Military Training (Jpme) I, Military Education Leadership

Education record

Education record