Scott Hayden Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Dublin 2, Ie

Dublin 2, Ie

SALESFORCE IMPLEMENTATION | Public Sector | Functional SMA• Deliver training to the client in the train the trainer method• Act as a bridge between change management and the functional teamSALESFORCE CG CLOUD IMPLEMENTATION | Multinational Consumer Goods | Functional Lead• Build strong client relationships• Developed and refine the requirements for the SFDC Consumer Goods Cloud implementation with the client• Followed a hybrid-agile methodology to develop the solution• Helped the client in managing training and change management

Vaughan, Ontario, Ca

• Managed and coordinated 70 to 90 product recalls nationally per year by collaborating and communicating with suppliers, customers and internal stakeholders (sales, customer service, product management and operations) to minimize product disruption to customers caused by the recall• Used Salesforce and SQL databases to acquire customer information to help with product recall communication• Reduced open recalls from 90 down to 15, minimized the time of product returns and improved customer satisfaction by optimizing and improving the efficiency of the recall procedure by changing the process to digital• Led an RAQA project by managing a team of 15 people that collected and analyzed data, which allowed the company to know what unit of measure they can legally ship to our stockless customers

• Implemented the SQF food safety standard by creating new procedures and training employees, which allowed the company to keep an important customer contract• Created a database in Excel that manages non-conformities and customer complaints, which helps with automatically generating reports for those issues

Paris, Fr

• Analyzed and tested products in a timely manner to meet company standards and government regulations• Supervised the lab and performed all product testing during the night shift

Montreal, Qc, Ca

· Prepared and distributed solutions to students· Maintained lab and lab equipment

· Prepared, assembled and packaged each item in the medical kit· Analytically weighed the key components of the medical kit

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Master Of Business Administration - (Mba Japan Program)

Bachelor Of Science, Biochemistry

Science

Ranger