Responsible for operations on both the residential and commercial divisions in the company. Working closely with vendors, vendor reps, sales, and design to ensure the best possible delivery to our customers. Created and managing a new electrical division to provide end-to-end solutions for our builder partners, with a heavy focus on lighting design and installation.

Continued my work in operations with a heavier focus on sales support and vendor relations. Worked closely with sales to develop standards for product selection and proposal creation. Developed my team to be primed for change and growth.

Managed the installation and support departments as well as overseeing project management and procurement. Provided support to design and sales from a technical perspective. Designed, sold, and managed audio/video and technology projects under the house account.

Responsible for the overall customer experience after the sale including installation, project management, service and support. Grew the support department into a reliable profit center. Provided solutions to technical issues in the field as well as client escalations.