What is The YOU Network?• The YOU Network is a consortium of senior level franchise executives who function half as “alternative career counselors” and half as “franchise consultants/recruiters.” For many years, they tended only to consult individuals that expressed an interest in franchise ownership. They would assess a potential buyer’s skills, interests and needs in franchise ownership, they would introduce them to pre-screened quality franchise companies, and then they would work at each individual’s side (as their advocate and counselor) as they evaluated their franchise companies. The idea being to help that buyer “navigate the waters of franchising” as easily as possible – so as to avoid making costly errors.• In today’s world, their expertise in helping you evaluate your skills – and helping youdetermine what businesses those skills might be appropriate in – are priceless to you.• Simply put, these “alternative career counselors” might just be the only resources you will find thattruly understand what options you have in the world of business ownership – and as a result, opennew doors that you might consider for your future. EVERY senior consultant in The YOUNetwork, for example, has owned their own business, and has had experience across multiple franchisebusiness models – so they know first-hand what it takes for an individual to succeed in businessownership.• And best of all – their services are complimentary. As in, FREE to you. Which, in this economy,certainly means something. They are top professionals and they are paid, of course – just not by you.Because they help pre-qualify individuals for their franchisor clients – finding only the best and mostqualified individuals to purchase, own and operate a franchise – they are paid by their franchisorclients. YOU benefit from their in-depth assessment of your skills and ability to become involved infranchise ownership.

What is The YOU Network?• The YOU Network is a consortium of senior level franchise executives who function half as “alternative career counselors” and half as “franchise consultants/recruiters.” For many years, they tended only to consult individuals that expressed an interest in franchise ownership. They would assess a potential buyer’s skills, interests and needs in franchise ownership, they would introduce them to pre-screened quality franchise companies, and then they would work at each individual’s side (as their advocate and counselor) as they evaluated their franchise companies. The idea being to help that buyer “navigate the waters of franchising” as easily as possible – so as to avoid making costly errors.• In today’s world, their expertise in helping you evaluate your skills – and helping youdetermine what businesses those skills might be appropriate in – are priceless to you.• Simply put, these “alternative career counselors” might just be the only resources you will find thattruly understand what options you have in the world of business ownership – and as a result, opennew doors that you might consider for your future. EVERY senior consultant in The YOUNetwork, for example, has owned their own business, and has had experience across multiple franchisebusiness models – so they know first-hand what it takes for an individual to succeed in businessownership.• And best of all – their services are complimentary. As in, FREE to you. Which, in this economy,certainly means something. They are top professionals and they are paid, of course – just not by you.Because they help pre-qualify individuals for their franchisor clients – finding only the best and mostqualified individuals to purchase, own and operate a franchise – they are paid by their franchisorclients. YOU benefit from their in-depth assessment of your skills and ability to become involved infranchise ownership.

As a Registered Franchise Consultants® of Business Alliance Inc, I match prospective business owners with outstanding franchise opportunities and help them achieve their goals. My goal is to be the premier broker of franchises in the United States and internationally, while maintaining the highest ethical standards with our franchise partners and our consultants, and achieving the highest ratings from both the Better Business Bureau and the International Franchise Association.

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Oversaw all aspects of expansive Rooms Division for 2,478 two-bedroom condo units including Front Office, Resort Services, Unit Maintenance, Laundry Operations, Housekeeping, Signature Collection, Guest Services, and Manager on Duty. Supervised 600- to 700-member workforce. Administered $37M budget. Served as deputy General Manager and VP of Resort Operations in their absence; included overseeing Security, Grounds Maintenance, Transportation, Facility Maintenance, Food & Beverage, Retail, Recreation, and Golf Operations.Achievements:Spearheaded brand standards of housekeeping to convert Orange Lake Resorts to Holiday Inn Club Vacations brand and IHG Brand Standards; outperformed brand standard by 11.3%, achieving 93.6.Maximized focus on and ability to achieve most important organization-wide goals, implementing streamlined process based on Steve Covey “4 Disciplines of Execution,” compelling scorecard, and increased accountability; generated superior results in Unit Maintenance, Housekeeping, and Check-In/Check-Out scores which led to “Gold Crown Status” and highest RCI Gold Crown Scores since 2007.Generated dramatic increases in 7 of 9 key areas such as employee engagement, owner and guest experiences, and overall work experience, championing high-impact plans and actions.Saved significant gas and water costs, while optimizing environmental-friendliness of laundry systems, upgrading systems with Milner Pulse flow tunnel wash solution; saved $200K by consuming +15M gallons of water less per year, while handling +8.5M pounds of linen and terry.

Led all aspects of operational management team covering Front Office Operations, Housekeeping, Resort Services, Owner Rental Program, Financials, Retail Operations, and Customer Satisfaction of 500-key hotel and condo lodging program on 2,300 acres with 2,000-unit master planned gated community 6 miles from Walt Disney World. Researched and cultivated opportunities to maximize quality of guest services and products, retail sales and profits, and cost-effectiveness of operations. Managed Owner Relations and Rental programs. Developed and coached high-performance 270-member workforce.Achievements:Transformed new and struggling resort into profitable and successful operation, increasing lodging sales by 21%, and eliminating 9.3% of wage and operating expenses by reviewing operating budgets with department leaders, and devising plans and actions to increase revenue and cut costs.Grew profit by 189%, despite previous 27% ($4.6M) loss in revenue, restructuring Lodging business and staffing model, and identifying high-impact cost saving opportunities.Rebuilt brand integrity and loyalty of timeshare owners, building and leading steering committee comprised of managers and owners; successfully improved communication, defined clear brand standards, strategized cost saving concepts, and strengthened working relationships.Instrumental in achieving highly successful customer experiences during Ginn Open LPGA professional golf tournament, developing and directing operational strategy based on input from key operating departments such as Lodging Requirements, Transportation, and onsite vendors.Improved owner and guest satisfaction from 87% to 91%, redesigning arrival process to focus on employee scripting and pre-arrival calls to ensure all needs of owners and guests were met.

Directed management of all strategic and tactical aspects of 300-key vacation ownership resort including Financials, Customer Satisfaction, and Associate Relations. Supervised 120 staff. Led management of Homeowners’ Association (HOA), Elizabeth Arden Span, and Faldo Golf. Served as active member of Seaview Marriott Resort Executive Committee.Achievements:Added +$300K to positive fund balance on $6.8M budget, reviewing all operating departments, reengineering staffing models, and identifying multiple cost saving opportunities. Boosted Guest Satisfaction score from 89% to 96%, creating training programs focused on key concerns, and providing employee scripting to ensure superior hospitality.Maximized onsite owner and guest experiences, researching and designing programs customized for Jersey shore clientele, and expanding availability and variety of resort activities by 12 points.Drove significant improvements in associate engagement, instituting ongoing meetings to facilitate discussions on concerns and feedback, and collaborate on business and workplace enhancements.Eliminated high incidence of accidents compromising safety and costing $195K annually, creating Resort Safety Committee to serve as task force and conduct ongoing safety inspections.

Formulated and led talent acquisition strategy for +$1.6B 10K-person entrepreneurial division contributing highest profitability to Marriott.Achievements:Optimized decision-making for selection of technology solutions with Marriott/Hewitt HR Transformation Project for 10K-member organization within 140K-person organization, designing, developing, and presenting key enterprise talent acquisition analysis.Pioneered Employment Branding positioning MVCI as 1:1 relationship organization for Customer Acquisition, Guest Experience, Service Fulfillment, College, and Enabling processes including developing recruitment collateral.Improved diversity of 10K employees, as well as supplier diversity, customer diversity, and diversity education and awareness, co-developing and executing Enterprise Diversity Strategy.Galvanized manpower planning sessions for 40 MVCI general managers, co-designing, developing, and facilitating Workforce Planning Seminar.Revitalized and enhanced 18-month rotational assignment accelerated management-based placement program, Management Associate Program, including co-leading initiative, and development of recruitment materials and operating policy.

Planned and led all strategic and tactical aspects of 412-key vacation ownership resort operation including Financials, Customer Satisfaction, and Association Relations of 142 staff, as well as Board relations for HOA. Managed $8.8M operating budget including controlling expenses, and continually improving resort’s fund balance, while maintaining optimal owner maintenance fees.Achievements:Achieved 103% of +$1.7M ancillary budget target, increased sales up to $114K, and grew profits up to $40K, spearheading strategic marketplace marketing plan.Set new record for highest guest satisfaction level ever reached at resort, cultivating customer-focused environment; achieved 88% overall satisfaction, and 4-point increase over prior year.Boosted Associate Experience Survey by 7 points, building morale to 95% overall associate satisfaction.Maximized achievement of enterprise Financial, Customer, Internal Process, and Learning & Growth objectives, creating strategic balanced scorecard to optimally align leadership team.

Led all strategic and tactical aspects of region with multiple sites and 620-key vacation ownership resort including Financials, Customer Satisfaction, Associate Relations with 273 staff, Commercial Operations, and Board Relations encompassing 3 HOA. Administered $11.3M multi-site operating budget. Drove continuous improvements in operating fund balance, capital expenditures and reserve strategy, subsidy requirements, and project costs. Managed $1.5M ancillary budget. Achievements:Negotiated +$1.4M in tax relief over 4 years for resort owners, forging strong relationship with Summit County Tax Assessor; saved developer $500K during construction phase.Orchestrated all aspects of successful startup of 182-villa vacation ownership resort including talent acquisition, training, purchasing, and coordinating with developers and general contractor.Capitalized on and offset costs associated with 2002 Winter Olympic, devising and executing strategic ancillary marketing plan to add revenue and upgrade physical plant.Key member generating $500M in sales with 20% profit margin during 2002 Winter Olympics, championing strategic operational plan including recruiting strategy for high-volume activities, and increased security.Achieved +90% customer satisfaction score during 1st full operating year, despite startup setting involving extreme construction conditions.