Scott Helland Email & Phone Number

Gurnee, IL, US

Served as liaison between Retail Private Label sector and technology group. Prioritized requests and solidified requirements prior to submitting them to IT.

• Managed mainframe software development group of 11, plus offshore resources. Served as on-site coordinator for offshore company. Drove requirements definition. Negotiated deliverables with user community.
• Achieved employee satisfaction rating of 99% favorable, highest among IT managers in Credit Card division, despite high stress level and workload due to demands of several simultaneous high-visibility projects.
• Successfully retained and grew staff, integrating them into a new environment during a period of uncertainty following the sale of The Associates to Citigroup. Additionally, facilitated retention of remaining.
• Integrated legacy in-house cardholder statement platform to Citigroup data centers by coordinating effort to define, build and move application.
• Assured successful implementation and prevented audit findings by reinforcing use of project management best practices and audit compliance throughout all efforts.

• Created and managed new group of Business System Analysts.
• Performed major problem analysis and coordinated remediation, thereby minimizing litigation exposure, eliminating audit exceptions, and maximizing customer satisfaction.

• Led group of 12 analysts and developers incorporating new business (Private Label Credit Card clients) into appropriate processing platform. Served as subject matter expert in all aspects of processing for three.
• Directed successful boarding of new Dell Computer credit portfolio by defining and developing unique features never used before.
• Increased portfolio growth by presenting system overviews to prospective clients for sales staff.
• Ensured smooth implementation and customer satisfaction by interacting directly with new clients to determine needs and objectives of credit card program.

Development Team LeadProgrammerNetwork Service Project ManagerData Center OperatorCustomer Service Representative