Responsible for communication and tracking of drivers throughout their entire shift.Maintain an open line of communication to ensure driver’s needs are met.Communicate with driver on preplans and progression of loads to ensure all loads are delivered on time.Assist the drivers with fuel stops and routes ensuring timeliness and efficiency.Maintain an amiable, genuine and supportive relationship with drivers on both a personal and professional level.Address driver communications and provide required data to drivers.Issue monies and purchase order numbers to drivers as needed.Assist drivers in handling equipment breakdown; notifying in-house road breakdown and ensuring driver is connected to towing or repair shop.General office jobs such as scanning, copying, filing, & faxing as necessary.

Routes 52 plus drivers daily , in four markets . DFW area , Little Rock, Tyler and Shreveport.Certified Move Smart instructor Mentoring of new driversRuns daily reports

- Assisted in performance management processes which measured and evaluated weekly progress against goals of the organization.- Conducted managerial responsibilities; payroll, attendance monitoring, employee trainings/certifications, performance evaluations and staffing.- Identified operational needs to maintain work force qualifications and productivity.- Investigated customer complaints, recommend resolutions and implemented improvements to eliminate root causes.- Consulted with leadership team to incorporate recommendations, best practices and encourage new developments in business plans. - Managed 137+ service providers performance by coaching, monitoring, and disciplining employees.- Was management representative of employees run safety committee.- investigated all injuries and crashes to find root causes , then created action plans to address most severe injuries/crashes

- Full time Delivery Service Provider provided on demand quality service for customers. -Was safety co-chair of employee ran committee,influential in all things safety , new driver mentoring , safe work methods observations of peers. Safety demonstrations of all injury’s and accidents finding root cause.