Scott Helwig, Ains Email and Phone Number

- Complete onsite and offsite risk assessment surveys of prospective and current client businesses, and assist with improving their risk control programs.- Promote various risk control tools and resources, and assist clients with implementation.- Provide clients with large account services, in-depth loss trend analysis, on-site training, and review of their policies and procedures.

- Evaluated 1st and 3rd party claims in all 50 states, and negotiate settlements within assigned authority.- Conducted in-house investigations, and made field assignments to company approved appraisers and/or independent adjusters.- Timely processed all total loss vehicles with company salvage buyer.- Provided detailed instructions to company approved business partners with emphasis of expense control on all claims handled.- Pursued all subrogation opportunities when appropriate.- Promptly responded to any inquire from brokers/agents, insured’s, claimants, attorneys, outside business partners or internal staff.- Maintained compliance with DOI regulation for the involved jurisdiction.

- Obtained statements from policyholders who sustained injuries in motor vehicle accidents, and investigated applicable coverages and exposures.- Reviewed property damage reports and photographs to determine mechanism of injury. - Medically managed injury files through the use of independent medical exams and utilization reviews.- Evaluated medical bills and records, and issued payments within my respective authority and scope.- Maintained files throughout the entire claim cycle in order to meet service level objectives and successfully handled said files to completion.Achievements• Led in the development of brand new workflows for first party medical claims in Wisconsin, Iowa, and Nebraska. This innovation improved customer satisfaction and efficiency of operations.• Identified failures in compliance with applicable state statutes during a closed assignmentreview, which allowed State Farm to rectify these mistakes and avoid legal ramifications.• Trained 30+ co-workers on company medical payment workflows, and was selected by management to supervise new claim representatives.

- Used police reports in conjunction with insured and claimant statements to establish liability in non-complex motor vehicle accidents.- Utilized various vehicle estimation processes to ensure proper indemnification in property damage claims.- Identified files with subrogation potential, and prepared them to ensure successful and expedited recovery from at fault third parties.