Scott Herron Email & Phone Number

Lead workshops on how to code, share screen reader experiences and return on investment. Discuss specific coding challenges and other posts including discussing more complex accessibility fixes.

This course involves learning how to minimize or remove restrictions in the use of technology due to barriers of ability, auditory, speech, physical, or neurological.Learn how to consider accessibility in the design, planning, and marketing of websites, applications, and forms. Explore the principles of human-centered design and the universal design.

• Educated and guided clients on accessible design and development on how barriers impacted assistive technology users.
• Conducted accessibility audits by receiving feedback from assistive technology users to remediate strategies to recommend changes in the work environment.
• Collaborated with project managers, designers, and engineers to strategize a plan for implementation.

Co-created the accessibility roadmap alongside the Product team to improve 30 different software platforms for usability to obtain genuine accessible software.-Collaborated with subject matter experts, designing, and creating an accessibility training program for product teams teaching them standards and techniques to build genuinely accessible and usable.

Calgary, Canada Area

• Created accessible user guidelines and processes that aligned with the company brand promise and Agile project management frameworks to ensure innovative and inclusion solutions for all customers.
• Co-led the development of personas for people with different abilities including those with visual impairments, mobility limitations, and autism, to ensure inclusive design in all banking channels.
• Consulted on customer user-design projects including the redesign of branches, ABM, website, mobile, and online banking.
• Evaluated and provided accessible solutions that aligned with Web Content Accessibility Guidelines (WCAG).
• Subject matter expert and tester to ensure accessibility solutions are effective and successful.
• Advised and collaborated with team members to support customer concerns for those with different abilities.

Calgary, Alberta, Canada

• Spearheaded and gained buy-in to launch a project to correct customer contact information ultimately resulting in an 80% efficiency savings.
• Collaborated with the automation team to ensure that all customer's requests to change contact information were communicated between all systems using RPA.

• Provided program support in the implementation, teaching, and coaching of users, in conversion to Google Suite.
• . Coordinated technical support by facilitating coaching conversations with end users on how to use the new software effectively.
• . Created user guides and consulted on corporate-wide content to improve the information.
• . Trained approximately 200 employees on Lean and Agile methodology over a period of ten weeks.

Calgary, AB

• Resolved escalated client calls by asking questions, listening thoroughly, and reconciling the needs of the client with the support of guidelines and policies.
• Mentored and trained junior consultants for the timely development of proficiencies in roles.
• . Successfully balanced a variety of ad hoc duties with daily responsibilities and client requests.
• . Led the Western Canadian People with Disabilities Network organizing meetings and employee events.