Scott Herron Email and Phone Number
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With a knack for innovation and providing groundbreaking solutions, I craft accessible solutions for the Customer Experience and Accessible User Design catering to diverse user needs. I'm known to advocate passionately for global digital accessibility championing the global Web Content Accessibility Guidelines (WCAG) and staying abreast of international legislation. My expertise extends to integrating accessible technology seamlessly into customer experiences and implementing impactful programs. In the realm of Diversity and Inclusion, I keep a pulse on grants, policies, and trends to foster inclusive professional environments. As an engaging instructor and facilitator, I share my wisdom in university classrooms and workshops, centering on human-centered design principles.Diversity and Inclusion: Knowledgeable about grants and inclusion and diversity policy trends in the workplace; instructor and facilitator for a university course and creator of workshop presentations to teach about exploring the principles of human-centered design.Customer Experience and Accessible User Design: Experienced to create innovative accessibility solutions for all users; Advocate for global Web Content Accessibility Guidelines (WCAG); Knowledgeable about current international legislations required by law.Change Management: Ability to facilitate processes to implement procedures bridging accessible technology within the company organization; Experienced building programs through a collaborative and team focused approach to achieve accessibility and usability.
Vessmedia
View- Website:
- vessmedia.es
- Employees:
- 3
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Speaker And Facilitator, Digital Accessibility WorkshopsVessmedia Jun 2020 - PresentLead workshops on how to code, share screen reader experiences and return on investment. Discuss specific coding challenges and other posts including discussing more complex accessibility fixes.
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InstructorUniversity Of Alberta Jun 2021 - PresentThis course involves learning how to minimize or remove restrictions in the use of technology due to barriers of ability, auditory, speech, physical, or neurological.Learn how to consider accessibility in the design, planning, and marketing of websites, applications, and forms. Explore the principles of human-centered design and the universal design process in light of the unique requirements of rich media to become accessible for people with disabilities. -
Senior Accessibility SpecialistFable Jul 2023 - Nov 2023Educated and guided clients on accessible design and development on how barriers impacted assistive technology users.• Conducted accessibility audits by receiving feedback from assistive technology users to remediate strategies to recommend changes in the work environment. • Collaborated with project managers, designers, and engineers to strategize a plan for implementation. -
Program Manager, AccessibilityBenevity Aug 2021 - Jul 2023Co-created the accessibility roadmap alongside the Product team to improve 30 different software platforms for usability to obtain genuine accessible software.-Collaborated with subject matter experts, designing, and creating an accessibility training program for product teams teaching them standards and techniques to build genuinely accessible and usable software.-Advised on a pro-active accessibility strategy to increase team knowledge to help reduce risk sooner. -
Disabilities And Inclusion SpecialistAtb Financial Jul 2018 - Feb 2021Calgary, Canada AreaCreated accessible user guidelines and processes that aligned with the company brand promise and Agile project management frameworks to ensure innovative and inclusion solutions for all customers.• Co-led the development of personas for people with different abilities including those with visual impairments, mobility limitations, and autism, to ensure inclusive design in all banking channels.• Consulted on customer user-design projects including the redesign of branches, ABM, website, mobile, and online banking.• Evaluated and provided accessible solutions that aligned with Web Content Accessibility Guidelines (WCAG).• Subject matter expert and tester to ensure accessibility solutions are effective and successful.• Advised and collaborated with team members to support customer concerns for those with different abilities.• Established ATB’s Ability Network for all team members to network, share information, and build awareness across the organization. -
Project Manager, Customer Experience, TransformationAtb Financial Mar 2018 - Jun 2018Calgary, Alberta, CanadaSpearheaded and gained buy-in to launch a project to correct customer contact information ultimately resulting in an 80% efficiency savings. • Collaborated with the automation team to ensure that all customer's requests to change contact information were communicated between all systems using RPA.
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Processing Administrator, Investments And EstatesAtb Financial Apr 2017 - Feb 2018Provided program support in the implementation, teaching, and coaching of users, in conversion to Google Suite.•. Coordinated technical support by facilitating coaching conversations with end users on how to use the new software effectively.•. Created user guides and consulted on corporate-wide content to improve the information.•. Trained approximately 200 employees on Lean and Agile methodology over a period of ten weeks.
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Customer Service Consultant, Contact CentreScotiabank Sep 2006 - Jun 2015Calgary, AbResolved escalated client calls by asking questions, listening thoroughly, and reconciling the needs of the client with the support of guidelines and policies.• Mentored and trained junior consultants for the timely development of proficiencies in roles.•. Successfully balanced a variety of ad hoc duties with daily responsibilities and client requests.•. Led the Western Canadian People with Disabilities Network organizing meetings and employee events.
Scott Herron Skills
Scott Herron Education Details
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Business Administration And Management, General
Frequently Asked Questions about Scott Herron
What company does Scott Herron work for?
Scott Herron works for Vessmedia
What is Scott Herron's role at the current company?
Scott Herron's current role is Diversity and Inclusion | Customer Experience and Accessible User Design | Agile Project Management | Change Management | Instructor | Paralympian.
What is Scott Herron's email address?
Scott Herron's email address is sc****@****ank.com
What is Scott Herron's direct phone number?
Scott Herron's direct phone number is (760) 496*****
What schools did Scott Herron attend?
Scott Herron attended Mount Royal University.
What are some of Scott Herron's interests?
Scott Herron has interest in Children, Economic Empowerment, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Scott Herron known for?
Scott Herron has skills like Banking, Customer Service, Retail Banking, Credit, Team Leadership, Microsoft Office, Customer Satisfaction, Coaching, Relationship Management, Team Building, Communication, Customer Retention.
Who are Scott Herron's colleagues?
Scott Herron's colleagues are Víctor Suñer.
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