Scott Herzig Email & Phone Number

As one of the Managing partners of Sona Senior Living, Scott provides leadership and direct oversight of all the operational aspects of the company. Scott’s extensive senior living experience and years of training ensures the company delivers quality resident care and outcomes.He is considered a results-focused and strategic-minded Senior Living executive with a proven track record in building and managing successful operational teams with a collaborative ‘Lead by Example’ style to deliver the highest quality of resident care, customer service, and bottom line results. Scott has multiple proven successes in both large and smaller scale operations by focusing on efficiencies, establishing operational standards, and placing a key emphasis on culture and mission. He has excellent interpersonal skills to match his business expertise and he is an expert communicator with the ability to bring diverse parties together in order to achieve consensus and forge synergies.Most recently Scott served as Chief Operating Officer for Five Star Senior Living, based in Boston and one of the largest senior living companies in the United States, with nearly 300 communities, 25,000 employees and more than $1 billion in annual revenues. His prior roles at Five Star were Divisional Vice President as well as Regional Director of Operations. Scott’s earlier career in senior living career spans successful positions in direct management of Independent Living, Assisted Living, Memory Care and Skilled Nursing communities in California.

Greater Boston Area

Clinical:• Approximately 80 communities received AHCA quality awards. • 80% of skilled nursing facilities/units rated as four stars or greater.• Successfully deployed electronic medical records across all SNF units and 35% of all Assisted Living/Memory Care communities.• Reduced company hospital readmission rates to 19%, which is below national averages.Sales and Marketing:• Led effort to completely revamp website. Improved move-ins from website from 10% to 22%.• Instituted sales training across the portfolio and developed and instituted a completely new approach to pricing company wide, leading to a 6% improvement in move-ins during the first year.• Decreased third party agency referrals by more than 50% to only 10% of total move-ins.Divisional Vice President, Los Angeles, CA (2007 – 2012)• Directly oversaw the operations of up to 80 senior living communities over 10 states comprised of six regions and approximately $450mil in revenues.• Consistently improved company KPIs each year.• Regularly integrated multiple acquisitions on to the company platform, ensuring the adoption of Five Star’s company culture.• Successfully grew regional teams by identifying and mentoring top performers at the community level.Regional Director of Operations, Los Angeles, CA (2000 – 2007)• Began by directly overseeing the operations of seven communities in two states.• Successfully integrated multiple acquisitions on to the company platform and eventually oversaw the operations of more than 30 communities in multiple states.• Consistently exceeded company financial, clinical, and operational objectives.

Greater Los Angeles Area

Nationwide Owner/Operator of Skilled Nursing and Senior Living communities.• Started as administrator for 99-bed skilled nursing facility, then promoted to have full operational oversight for three skilled nursing facilities in addition to another community considered home base.• Successfully mentored and trained four Administrator in Training (AITs) who went on to be successful administrators for the company.• Consistently met and exceeded all clinical, financial, and operational goals for the company.

Greater Los Angeles Area

• Started out as laundry worker and was promoted to housekeeping supervisor.• Eventually had full operational responsibility for the environmental services department for five separate skilled nursing facilities.• Achieved 100% customer retention while consistently exceeding all financial and operational goals set by the company.• Achieved highest employee satisfaction results in the region.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor Of Science - Bs