Scott Hinkle Email & Phone Number

Greensboro Nc

Primary responsibilities include:I. Coordinate implementation of Great Plains Time & Expense Module for Payroll:Working with outside consultants as well as CHS Human Resources and financial staff in establishing desired criteria, setup of existing and new employees, implementation and training of the Time and Expense Module, Business Portal, and Personal Data Keeper.II. Managing of the Raisers Edge Donor System: System runs on a SQL Server Database. I have merged data from older system into DB. Use RE queries as well as SQL queries and scripts to provide data for Management and Development and Marketing Staff. Use Crystal Reports in addition to program generated reporting tools.III. Implementation of Echo Clinical/Social Work System: Involved with System Planning, Data, Reporting, and Implementation of comprehensive system for all of CHS’s Programs. In addition to manipulating the Echo software, extensive work with SQL databases, and Crystal Reports. Began testing with Power BI, as an additional reporting tool for system.

Retail Systems Support Analyst: Primary responsibilities included:I. Support of retail systems and processes for retail stores:Database support and report writing are most extensive areas of involvement. This included working within the Counterpoint retail system’s interface as well as SQL Server. Included are creation and maintenance of tables, views, queries, extracts, stored procedures, triggers, and lookups. I have written numerous reports, using Crystal Reports, and have created labels using Nice Label software.Involved in the design and support of interfaces between the Counterpoint retail system and Kayser-Roth’s various business systems and have coordinated interaction with retail stores and internal Kayser-Roth management and users regarding retail store issues. I Provided support for systems/process related issues, research and problem resolution; and was on call to support store staff during stores’ work schedule.II. Coordinated retail systems installation and scheduling for new stores:Worked closely with retail systems vendor and corporate staff in determining software and equipment needs and scheduling of software and hardware delivery and installation in new stores. Configured retail systems hardware for new stores and assisted in training of store staff on Counterpoint retail system.III. General Functions:Participated in project reviews with IT and User Management. Developed and maintained Systems User Documentation for retail stores. Provided on-site support during stores’ fiscal inventories. Routed communications between IT Department, Kayser-Roth Management, Retail Store Management, retail systems vendor, internal users, and retail store staff.IV. Additional duties included: Crystal reports and SQL Server programming for Kayser-Roth’s PLM System. Implementation and training of Kayser-Roth’s online viewing Xerox system.

IT Manager: Promoted in early 2007 to oversee all IT functions. Hired and supervised two associates; determined IT department needs and purchased hardware, software, and IT maintenance products. Worked closely with Management to determine and fulfill corporate needs and set priorities.Web Developer: Responsible for design, implementation, and maintenance of Whitewood’s 3 Corporate Websites: www.johnthomasfurniture.com, www.whitewood.net, and www.whitewoodmasterfinish.com. The websites were created using HTML, Adobe Photoshop, JavaScript, ASP.net, VB.net, Tigra Gold, and Alpha Button. Data transferred using IPSwitch.Systems Administrator: Functions include: Maintaining 7 Servers on a Windows 2000 platform. Establish new users, assign user privileges, and delete users. Run System Backups & Maintain Databases. Assign and maintain e-mail addresses.Systems Analyst/Developer: Duties include maintaining and enhancing Whitewood’s corporate intranet site, using ASP.net & VB.net. Reports are written using Crystal Reports. I use SQL and SQL Enterprise Manager to check and correct data as necessary. Experience with Microsoft Products including: Access, Excel, Power Point, SQL Server, Word, Project, and Publisher. Maintain various front-end programs to complement Fourth-Shift Manufacturing/Accounting System.Troubleshooter: Software - Diagnose program bugs and use my analytical skills to determine and implement a fix. Hardware - I am called upon to repair and/or rebuild computers and repair printers and reprogram scanners. Assist Sales force and Customers, with accessing Websites and ordering process. Answer any questions asked by office and plant associates relating to IT. Work closely with providers and vendors.

Systems Analyst/Developer: Designed and created systems and programs for corporation with 17 plants and an office staff of nearly 300. Developed Consumer & Marketing Services systems and programs, which allowed for quick access to account information and streamlined mass mailings. Implemented systems for Credit Dept in conjunction with D&B, FMCA & Lyons. Administered EDI projects with national retailers. Produced reports using Optio report writer as well as ORACLE Discoverer and Crystal Reports. I maintained executable procedures of reports and data generation for office staff and plants. Extensive background obtained in identifying and resolving various “user” needs.Trainer: Provided training to office staff on various computer systems. Trained sales force of 100+ members on Sales Force Automation System, which was of my own design. Supervised and provided orientation for new departmental co-workersTeam Leader/Project Manager: Coordinated efforts of outside vendors and in-house staff with numerous projects including SFA, EDI, micro fiche, as well as providing corporate information for parent company.

Associates, Information Technology

Graduated with 3.5 GPA

Bachelor, Business Administration