Scott Holleyhead Email & Phone Number

Warwick, England, United Kingdom

Working with Volvo group global D&IT teams to define and implement new solutions to meet the needs of the UK/ Ireland and South Africa markets of Volvo Financial Services.Key achievements:- Launched the VFS customer portal, providing customers with secure access to invoices and contract documentation.- Defined and launched a new document storage solution to support the customer portal- Replaced the VFS initiation database with a Custom Salesforce App to orchestrate the activation of customer contacts- Launched Service Cloud case management in the UK Contract Maintenance teamCurrent Focus-Redefining the way VFS manage their Contract maintenance portfolio, creating new integrations between the CMS and accounts receivable solution.-Supporting the migration of the Service portfolio to a new contract management solution.- supporting the South Africa market with their insourcing project. Introducing Salesforce Sales and Device cloud and OnGuard collections management software.

Stoneleigh

-Leading the NFU's digital transformation, migrating all NFU websites to Umbraco CMS- Improving the member experience by introducing new joining journeys and self service functionality- PM for the NFU's operational transformation. Managing the tender process, selecting Silverbear as the NFU's Dynamics delivery partner and leading the discovery phase of the project. - Introduction of an end to end Content management system (CMS) and media sales CRM system (Sept 21) managing the NFU's 11 printed publications.-Introduced a digital publication service offering through the NFU's App

Royal Leamington Spa, Warwickshire, United Kingdom

Transformation Lead, replacing the Wolseley Inventory Management and Order fulfilment systems with a cutting edge Oracle cloud based solution using Agile methodology.Project Managed a 1 to 4 stock migration and stock exit program to support the closure of Wolseley’s 355k sqft National distribution Centre.Inventory business lead responsible for a £50m stock exit project working in partnership with a 3rd party logistics (3PL) provider. Responsible for the integration of 3PL provider into the Wolseley supply chain and managing a 9-strong cleanse, returns and transport SME's.Responsible for a range rollout and branch cleanse program across 500+ trading location.

Royal Leamington Spa, Warwickshire, United Kingdom

Responsible for capturing the Voice of Customer, communicating valuable insight to relevant stakeholders and driving business change based on the insights provided. Working with leading CX organisations to develop new initiatives.Key achievements:- 5k telephone interviews & 2k pulse surveys per annum, - Improvement in Net Promoter Score from 38 in 2016 to 50 in 2017.- Using Insights to create improvement plans in 85 under performing branches- Launched “What do you think”, Wolseley’s front-line feedback tool.- Redeveloped Wolseley’s segmentation model.

Royal Leamington Spa

Responsible for a team of 7 Inventory Planners and 4 Cleanse Operatives, working in partnership with global, market leading suppliers. The team maintained 97%+ availability on over 15,000 project driven lines across Wolseley’s 5 distribution centres.Key achievements:- Delivered a standardised product range into 60 Pipe Center locations. The range was derived from basket analysis and working closely with key customers. A deep dive cleanse, stock disposal and redistribution exercise were carried out in conjunction.- Project managed the migration of a distribution centre in Essex to a brand-new facility in Derbyshire, moving £12m of product whilst maintaining 95%+ availability.- Improved availability by 5% (July 14- April 16) to 97% (98% Key lines)

Royal Leamington Spa

Responsible for business change and project implementation across the Pipe and Climate brand whilst managing salesforce.com and a team of Margin Analysts. Key achievements:- Working as part of a cross functional group to deliver the operational efficiency agenda across the Wolseley brands. Identifying operational improvement opportunities working with the branch teams, piloting and rolling out solutions and monitoring performance improvements. - "Connect", a 2yr technology rollout programme, deploying IPT & call management software to reduce missed calls, VDUs, printers and the introduction of hand-held devices. - Using On-Time-In-Full (OTIF) data to drive customer interaction and improve the Net Promoter Score- The margin recovery team delivered £1.8m profit in 12 months.- Project Managed the development and launch of Climatecenter.co.uk.

Royal Leamington Spa

Delivery of commercial and operational initiatives for the Pipe and Climate Center brand. Projects included:-development and launched salesforce.com introducing a contact driven approach to selling. -implementation of hub and spoke transport management and route planning. -introduction of an branch On Time In Full measure across the WUK branch network, with supporting reporting portal.-launch of a branch based balanced scorecard, -introduction of a quotation tracking system.

Royal Leamington Spa

Managing at team of Sales Support Administrators responsible for understanding the customers’ needs and composing compelling, priced tender proposals. Clients included Housing Associations, House Builders, Local Authorities, Procurement groups and the Prison Service.Managed the Wolseley CRM system and supported the Wolseley sales force by supplying prequalified sales leads.

National

Management trainee program. Branch Operations(Plumb Center), Contract Claims, Estimating (Plumb Center) and Transactional Support.

Leeds, United Kingdom

Reconciliation of supplier invoices and managing the invoice mismatch process.

Newcastle Upon Tyne, United Kingdom And Leeds

Part time cashier whilst studying at university.

Heckmondwike

Part time whilst at college.

Bachelor Of Arts (B.A.), Business Management

Education record

A-levels - Business Studies, Maths , Geography