Scott Holm Email and Phone Number

Maintained a genuine desire to please customers and satisfy any issues customers may encounter. Drives accountability for customer satisfaction. Demonstrates the ability to bring support processes to positive conclusions. Utilizes feedback from customers to advocate for product enhancements that are mutually beneficial for the company and customer. Understands and applies general business practices where appropriate. Has the ability to create understanding and support for initiatives to negotiate solutions that are supported by all parties. Knowledge of general business practices as well as knowledge of the overall organization's functioning.Possess a broad perspective on issues and opportunities; Creates a compelling vision for the future; Able to anticipate trends; Able to articulate vision and justification clearly; creates energy and inspiration for others to achieve the vision. Actively listens and communicates clearly and effectively both verbally and non-verbally. Understands the importance of relationships to ensure team success; demonstrates compassion and understand; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels. Envisions the future and has the ability to articulate the necessary changes and why; sets goals and metrics to measure the impact of changes; engages in problem solving with subordinates and peers to overcome resistance of change and ensure success. Makes quality decisions in a timely manner based on current information/data and experience; communicates decisions quickly and effectively to effected parties internally and externally. Creates a culture of openness and trust that facilitates discussion, but is willing to make final decisions; Understand the capabilities of the teams; ability to set vision and articulate that vision to inspire employees.

Working from a home office, led the effort to transform the field service team into sales lead generators. Followed up on leads directly with the customers to translate them into sales. Initiated and spearheaded the development of a model for leveraging field engineers in the sales process. Because of its success this model was adopted across the organization.Developed tools and provided training and coaching to the field engineers that taught them to identify customers' unmet needs. Secured their buy in and motivated them to change their behavior, transforming an unmotivated team into active participants. In collaboration with the management team, supervised field engineers, providing focus, feedback and coaching, including performance reviews, to ensure quality results and ongoing professional development.

Serviced medical imaging equipment and provided sales information to the customer. As a field engineer, took more service calls than any other FE in the CSH organization. Had a 95% first call complete average that was also top honors on the CSH FE team.

Took care of test fixtures in house and off-site. Updated fixtures and maintained them as needed. Worked in the End of Line test area and tested machines so they could be shipped to the customer.

Tested fully assembled machines and ran quality checks on them. Debugged problem machines.

Worked as an assembly technician in the optical recording department. Worked in all phases of of the optical recording assembly line. Became assistant line supervisor in 1996.