Scott Horner Email & Phone Number

Sydney, New South Wales, Australia

Port Macquarie, New South Wales, Australia

Enable your team to >COMMUNICATE ACTIVELY LISTENSOLVE PROBLEMSCOLLABORATEWORK AS ONE TEAMBECOME LEADERSTHINK CRITICALLYCELEBRATE SUCCESSHAVE FUN

New South Wales, Australia

Business Health Check - A day in the life of your business Tailored Training - Training designed and delivered to meet your business needsReview & Analysis - A deep dive into your business, providing findings and recommendations to improve efficiency Creative Learning - Bespoke events that develop soft skills at the same time as embedding your key messages

Lead Business Analyst for Data Access Policy creation and Data Archiving, Retention and De-duplication

Port Macquarie, New South Wales, Australia

Data Compliance Program – Classification and Labelling (IPART Data Security)Leading the analysis and definition of Business Capabilities, Business Requirements and to enable the implementation of an MVP solution to meet the Data Security IPART conditions, including the development and testing of Reporting requirements. Developing and Leading the Testing Phase for Classification & Labelling and Data AccessActivities included:Lead for Labelling / Data Access / Reporting Requirements Elaboration and Sign OffCreation and management of Requirements Traceability Matrix (RTM)Main point of contact between external vendor and internal Architecture teamDevelopment and creation of Non-Functional RequirementsIdentification of capabilities and scope definition for MVP SolutionPreparation and Facilitation of Stakeholder workshops Main point of contact for Requirements between the Business and the System Integrator Development and coordination of User Acceptance Testing (UAT)Creation and development of Testing scenarios and test cases from UAT to ProductionCreation of tools to support the management of implementation defects and introduction of pre triage approach to assess defectsDevelopment and creation of Roles and Profiles for Data AccessReview and provision of feedback for Change & Training impacts (System, People, Process & Data)

Essential Connections Project – Implementation of a Customer Portal and Internal Salesforce platformLeading the analysis and definition of Business Capabilities, Business Requirements and Business Process to enable the implementation of Salesforce for Major Connections (Work Package Lead for Major Connections) and activities related to Basic Connections.Activities included:• Main Lead for Major Connections Work Package• Stand In Lead for Basic Connections Work Package where required• Identification of capabilities to inform implementation planning for Major Connections• Creation and development of Business Processes and Business Requirements• Preparation and Facilitation of Stakeholder workshops onsite and online• Main point of contact between the Business and the System Integrator• Creation and development of Testing scenarios and test cases from UAT to Production• Creation of tools to support the management of implementation defects and introduction of pre triage approach to assess defects• Development and creation of Roles and Profiles to support the implementation of the End-to-End Connection process• Development and creation of Non-Functional Requirements.• Elicitation, creation and development of Functional Business Requirements for the End-to-End Connections process• Onsite UAT and Training Support• Review and provision of feedback for Change impacts (System and Process)• Review and provision of feedback for Training Needs analysis• Worked with the change stream to write and review training materials and internal/external user guides / quick reference guides • Defined and created process operational workarounds (where required) and worked with the Change Team to ensure workarounds are incorporated into training materials/ communication plans • Supported the preparation of delivery for training sessions to end users, and participated in the delivery of training

Analysis, development and implementation of procedures to support:Privileged Access Management (PAM)Management and control of Operational Technology including Internet of Things (IoT)

Port Macquarie, New South Wales, Australia

PCI DSS Compliance Project - Creation and development of Processes and Procedures to meet PCI DSS compliance requirements- Creation of documentation to support procedures

Port Macquarie, New South Wales, Australia

Leading the Current state and future state Analysis of the end to end connections process. Responsible for the planning and creation of the approach for Analysis and leading a team of 2 Business Analysts.

Port Macquarie

Leading on the development of business process redesign working with the Connections team High Level Process AnalysisRecommendations for improvementRequirements GatheringDocument review and validation

United Kingdom

Managing Director and owner of Business Consultancy company.

Port Macquarie, New South Wales

Review and analysis of the end to end Commissioning process. Providing a detailed set of prioritised recommendations for improvement to offer immediate value to the organisation.

Cardiff, United Kingdom

Enhancement and solution development of existing core application through multiple iterations of development cycles. Undertaking analysis and validation of business needs and helping the users to see the full end to end organisational needs.Requirements analysis , validation & management ( Azure DevOps) for low level design throughout the full Software Development Life Cycle. Managing 3 phases of requirements through multiple SDLCs.Primary contact for Ecology requirements by both the business and 3rd party vendor

Cardiff, United Kingdom

Lead Business Analyst and Project Management role working with the stakeholders across the business providing, analysis, management and co-ordination of the Service Demand Requests from the customer to the Business Information Services team who are responsible for the delivery of the service request. Key activity: I reduced the service request backlog from 300 to 80 within 3 months and Introduced visual management into the department and created a formalised process and documentation for the demand process for the BA team. Other activities include;Requirements gathering and documentationWorkshop facilitationMentoring and coachingProviding support and guidance to activity to deliver Target Operating Model objectives

Cardiff

Lead Business Analyst role working with the business stakeholders in Clean Water and Operations to identify, document and prioritise data processed in the organisation and how this data is managed in accordance with the new EU General Data Protection Regulation. Consisting of data analysis approach development, creation of data artefacts and the introduction of project / work stream governance and identification and providing a solution to 40+ GDPR non compliances across the business areas. Other activities included;• Creation and development of analysis approach to support the compliance of the GDPR regulation• Data collection and analysis for As Is state GDPR Assurance• Process and data modelling for As Is state• Collation and creation of organisational Data Register• Support and mentoring to other team members• Creation and development of SharePoint Team Site• Workshop facilitation

Sole responsibility for the data collection, quantification and benefits identification acrossWelsh Water business units. Identifying existing capabilities to be exploited or newcapabilities, documenting what is required to close the gap. This involved engaging with 40+stakeholders to obtain areas where there are potential investment case opportunities fortechnology solutions to provide more efficient ways of working. Ensuring alignment to the ITStrategy, company 2050 vision and emerging technologies within the IT market. This activityalso included validating findings and capturing requirements that would form part of asubmission to a regulating body for the 2020-2025 business plan. Stakeholder identification and management Identification of pain points Requirements elicitation and management Identification and quantification of business / customer benefits Recommendations for improvement (Short and long term) One to one and group facilitation / presentations (Operational to senior executivelevel) Options proposals Identification of new and exploiting existing capabilities Gap analysis Working closely with the Data and Solution Architects Creation of investment case proposals

Swindon, United Kingdom

Design lead for the End to End (E2E) functional design integrity assurance validation for aSAP IS-U and SAP C4C Cloud based Customer Relationship Management and Billingsolution. Providing assurance that the functional processes and requirements met theThames Water customer and process standards. With the identification and management of140+ design gaps,producing design documentation;providing external vendors Wipro ledroles - System Integrators / Technical Specialists to resolve, then gaining sign off with thebusiness stakeholders.

Undertook review and validation of design documentation to enable theimplementation of SAP IS-U / Cloud Based Customer Relationship Management andBilling solution, across several work streams, Customer Services, Finance, DeviceManagement and Billing & Invoicing – other activities included:Undertook high level process and requirements document assurance reviews (25+documents) in readiness for disaggregation of non household properties as part ofthe Open Water initiative beginning in April 2017 (Including; Addressing current pain points, identification of process risk, identification of business benefits, identificationof change impact, recommendations for improvement, identification of work streamdependencies, requirements validation) Research of external guidelines and market codes of practice to ensure designedprocesses were in accordance Creation and implementation of a formalised and structured assurance reviewprocess to assist with the implementation of the CRMB solution Provided mentor support to business performance team Identification and creation of Programme governance to support the implementation(Creation of RAIDO process) – this led to greater collaboration and communication atall levels of the Programme Advice and guidance to Functional Leads and work stream teams in terms ofBusiness Process Management Creation of Business Process Modelling notation and guidance to enable themapping of processes in Visio to ARIS and support to the external vendor ProcessArchitects Attendance and active contribution at preparation sessions, creation of High LevelDesign documentation and workshops as a key stakeholder (Business process &documentation governance role) for Finance and Billing & Invoicing

Cardiff, United Kingdom

I project managed and led the full end to end business process redesign of aninternal assessment process. Including benefits identification and realisation, resulting inreduced turnaround time, increased staff and customer satisfaction. The processes werestreamlined across all departments (UK, Netherlands and America) and operating costswere reduced by 100% by eradicating unnecessary checks and handoffs while ensuringalignment to the agreed technology roadmap. Other activities included; Primary responsibility for Business Process Re Design creation and implementation Creation of Business Process redesign / improvement Approach Visioning workshops Identification and management of benefits and strategy alignment (management andrealisation, benefits tracking) Creation of Business Requirements Documentation Creation of Business Process Documentation (As Is and To Be) Project and workstream management BPMN Modelling - Visio UML modelling (Use Cases) – Enterprise Architect software Requirements elicitation and cataloguing Functional decomposition creation Stakeholder management Change Management (Stakeholder engagement and management) Process Improvement events (Rapid Improvement Events - Kaizen) Identification of process risk and control points Cause and Effect analysis GAP analysis Subject matter mentor Conduit between the business area and ICT / Technical departments / Project Office Training and support to business stakeholders and project office team Creation of training documentation Peer review and support across several timezones Workshop facilitation (face to face in the classroom, virtual – Video Conference,Skype, Webex) Senior Management advisor for Business Process Management Process model validation and data analysis Multiple sites support – multiple timezones (Singapore, Bethesda – USA, Hague andCardiff) Conducting peer review interviews for potential new employees

Cardiff, United Kingdom

Primary responsibility for Business Proces Re Design creation and implementation(Including the support in the creation of the vision with the team, identification ofgaps and actions required to acheive the vision) Creation of Business Process redesign / improvement Approach Visioning workshops Identification and management of benefits and strategy alignment (management andrealisation, benefits tracking) Creation of Business Requirements Documentation Creation of Business Process Documentation (As Is and To Be) Project and workstream management BPMN Modelling - Visio UML modelling (Use Cases) – Enterprise Architect software Requirements elicitation and cataloguing Functional decomposition creation Stakeholder management Change Management (Stakeholder engagement and management) Process Improvement events (Rapid Improvement Events - Kaizen) Identification of process risk and control points Cause and Effect analysis GAP analysis Subject matter mentor Conduit between the business area and ICT / Technical departments / Project Office Training and support to business stakeholders and project office team

Cardiff, United Kingdom

Full end to end process redesign and requirements gathering for the Startersand Leavers process, resulting in a 50% reduction of staff time involved for processing newstarters, also the reduction of leavers from the organisation.Other activities included; Overall sole responsibility for Business Process Re Design creation andimplementation Creation of Business Process redesign / improvement Approach BPMN Modelling Requirements elicitation Functional decomposition creation Stakeholder management Process Improvement events Subject matter mentor Conduit between the business area and ICT / Technical departments Multiple sites support

Cardiff, United Kingdom

Activity: Implementation of multi million pound Building Maintenance procurement framework to 100+ employees utilising SAP and full end to end process redesign, including training and support for go live and post implementation Conduit between the business area and ICT / Technical departmentsRapid Improvement Events (Kaizen) co-ordinatorBenefit Facilitator (Responsible for progress / completion / alignment of programme Benefits Realisation – working with Business Change Managers and Benefit Owners)Management of stakeholders for work packagesGathering Data / Data Elicitation – SIPOC, CATWOE, Business Activity Modeling, Business Process Modeling NotationData Analysis / GAP Analysis – Cause & Effect (Fishbone)Problem Solving – PDCA, KaizenProcess Mapping – Macro and Micro level, Value Stream Mapping, BPMN modellingLean Methodology and ToolsProject Governance ( visioning, business cases, product descriptions,product break down structures, detailed project plans, benefit realisation, benefit profiling, Target Operating Models, Milestone Planning)Specifying Business Requirements Analysing "as is” / “current state"​ processesDesigning "to be"​ / "future state” processes with the end usersStakeholder Analysis and EngagementProcess Workshops

Cardiff, United Kingdom

Management Information - using SAP Business WarehouseProduction of Key Performance Indicators - ReportingData InterrogationData AnalysisSystem Development / enhancementsBusiness contact for system developments with ICT / SAP Support function Senior SAP ECC ERP Trainer SAP Business Warehouse reportingBusiness Process DevelopmentDesigning Future State Processes and managing implementation projectsRecommendations to Senior Management

Cardiff, United Kingdom

Classroom TrainingOne to One TrainingCreation of Training MaterialPowerPoint PresentationsWorkshopsWorking with Internal / External SAP Consultants (Logica) as a conduit between the technical and businessOn Site Support and TrainingExperience and involvement with User Acceptance Testing

South Wales Uk

Voluntary work as; Designer, Sales,communication and distribution for a local community and advertising magazine. Delivered to 10,000 homes across the Rhymney Valley, South Wales, UK.