Devops Cloud Engineer
CurrentDevOps Cloud EngineerRiver Logic | June 2018— PresentPerformed Quality Assurance through documentation, scripting, automation, troubleshooting, and support to identify product gaps, formulate solution requirements and drive product improvements of River Logic’s SaaS Platform and Infrastructure.Customer Success Operations ManagerRiver Logic | Feb 2016— June 2018Enabled customer success by working directly with cross-functional internal and external teams to transform core business systems using cloud technologies to modernize and remove Tech Debt. • Built scalable, secure customer/partner portal and knowledge base• Functional Help Desk and public ticket tracking system • Designed and implemented SaaS client on-boarding process using Azure AD• Product training implementation and certification process• Software key generation and licensing