Scott Hunter Email & Phone Number

Haywards Heath, England, United Kingdom

Responsible for leading a team of skilled specialists, to provide tactical and strategic operational support to both the Customer and First Central stakeholders. Provide assurance to the management team that all controls are implemented in line with process and procedure.

Haywards Heath, England, United Kingdom

To manage the daily operations of the Customer Service model office team to measurably improve the customer experience by leading, championing and assessing improvement activity within the First Central Way continuous improvement framework

Haywards Heath, England, United Kingdom

Recording, thorough investigation and resolving of customer complaints in a timely manner in line with Company process and KPIs.Accountable for individual complaints across all areas and ensure progression to resolution.Liaise with the appropriate business areas when investigating and resolving complaints.Provide feedback to the Root Cause Analyst with.

East Sussex, England, United Kingdom

Fast food delivery driver

Redhill, England, United Kingdom

This role was a promotion.Telephony based role, investigating and resolving formal complaints, for Home Emergency and vehicle breakdown claims. This also includes producing final response letters to confirm the outcome to the customers complaint.

Redhill, England, United Kingdom

Telephony based role, investigating and resolving informal complaints, for Home Emergency and vehicle breakdown claims. To ensure I adhered to informal complaint timescales and resolving customer complaints within 3 working days.

Peacehaven, England, United Kingdom

Working either at the bar, kitchen, front of house when required. I would also be responsible for delegating other members of staff to areas of the pub at busy times. Also included being responsible for either opening or closing the pub.

Driving to various locations across England to exterminate vermin

Lewes, England, United Kingdom

Telephony based role answering emergency calls. This role consisted of being able to work under pressure, communicate clearly (at all times) and make critical decisions. I needed to be able to think on my feet, ask the right questions, listen for vital details and log information quickly, as well as accurately.

Brighton And Hove, England, United Kingdom

Customer facing role assisting our customers with their every day banking needs. This involved working in a busy environment, talking to our customers over the phone as well as face to face, good attention to detail, taking personal responsibility of my diary from day to day, as well as a good understanding of financial information.

Hove, England, United Kingdom

Telephony and back office-based role supporting vulnerable customers who are experiencing financial difficulties. This can be on the phone but also with my admin duties. I had to prioritise my work schedule and manage my workflow to meet Service level agreements.

Hove, England, United Kingdom

Telephony based role supporting customers who are experiencing financial difficulties. This can be challenging and stressful for customers who are experiencing financial hardship. Using my knowledge and experience of the Banks processes & policies and my professional and sympathetic manor to help resolve their difficulties over the telephone whilst.

Newport, Wales, United Kingdom

I was selected to work in Newport, Wales. Due to the extreme weather conditions at the beginning of the year our insurance departments experienced an extremely higher volume of calls. I learnt how to make new claims and help with existing insurance claims in a short period of time. Thisshows my capability and shows my determination to ensure we can help.