As400 AdministratorMVS OperatorMVS Technical SupportMVS Operator SupportTransfer Specialist using AFT, FTP, SFTP and connect direct across Windows, UNIX/LINUX, MVS and AS400/I-Series infrastructureChange Management

• Managing the group’s corporate production mainframe.• Troubleshooting application incidents and Analysing logs to diagnose problems.• Act as Incident and problem management out of hours and working closely with the teams on-call members to resolve problems ensuring all SLA’s are met.• Liaise with technical resolver teams and third parties to manage and resolve problems and ensure SLA’s are met.• Using experience of all the IT systems to assist team members with complicated or nonstandard incidents.• Updated all the process and procedures and automated where possible, reducing cost, man hours and timescales.• Recommend permanent fixes to prevent recurrence of incidents.• Documenting all failures with resolution and timeline of actions in Remedy• Ownership & management of Batch operations processes and procedures sharepoint site• Ensured all documentation up to date and current.• Training all users on the Batch process, failure management and correct document process.• Prioritising workloads during multiple service failures or during P1 service impact• Monitor the systems hardware and systems logs for error• Examine transaction failures and technical logs to find errors in systems performancesee less

• Managing the group’s corporate production mainframe.• Troubleshooting application incidents and Analysing logs to diagnose problems.• Act as Incident and problem management out of hours and working closely with the teams on-call members to resolve problems ensuring all SLA’s are met.• Liaise with technical resolver teams and third parties to manage and resolve problems and ensure SLA’s are met.• Using experience of all the IT systems to assist team members with complicated or nonstandard incidents.• Updated all the process and procedures and automated where possible, reducing cost, man hours and timescales.• Recommend permanent fixes to prevent recurrence of incidents.• Documenting all failures with resolution and timeline of actions in Remedy• Ensured all documentation up to date and current.• Training all users on the Batch process, failure management and correct document process.• Prioritising workloads during multiple service failures or during P1 service impact• Monitor the systems hardware and systems logs for error• Examine transaction failures and technical logs to find errors in systems performancesee less