Scott Irmiter Email & Phone Number

Elgin, Il

• Oversee global appliance division to ensure that consistent quality service is being delivered• Assess customer expectations through metric analysis to remediate issues regarding delivery or quality that may arise• Execute program management, customer service, and sales skills to maintain and grow relationships• Prepare and deliver critical monthly sales forecasts distributed to CEO and CFO• Monitor unusual customer usage and report to pertinent plants in order to maintain… Show more • Oversee global appliance division to ensure that consistent quality service is being delivered• Assess customer expectations through metric analysis to remediate issues regarding delivery or quality that may arise• Execute program management, customer service, and sales skills to maintain and grow relationships• Prepare and deliver critical monthly sales forecasts distributed to CEO and CFO• Monitor unusual customer usage and report to pertinent plants in order to maintain optimal productivity• Work with global warehouses to coordinate shipments and monitor efficiency of met demands• Provide quotations and help to negotiate consignment agreements• Document and authorize returns in partnership with the Quality Department• Monitor customer aging analysis and account reconciliation• Coordinate the end of life products with respective customers in order to minimize obsolescence• Interview, hire, and train new employees Show less

Elgin, Il

• Served as primary client relations liaison with a Fortune 500 customer• Managed new programs from the initial quoting stage through start of production• Used GANTT charts to keep projects on schedule and keep team members aware of responsibilities and critical dates• Developed existing customer relationships and sought to cultivate new business opportunities• Interfaced with customers to solve problems surrounding pricing, delivery, and quality issues

Elk Grove Village, Il

• Developed pricing for Bill of Materials via continued dialogue with suppliers in order to obtain vital quoting information• Worked as a key resource for implementing a new logistics system to improve shipping quality and reduce overall cost• Negotiated with suppliers for lower prices on new and existing product lines