Scott Jacobs Email & Phone Number

Auckland, Auckland, New Zealand

• Change and Release Enablement
• Leads the Change Advisory Board, ensuring adequate risk assessment and scheduling of technology changes and releases.
• Facilitates the resolution of change scheduling conflicts.
• Communicates dates for stability and change freeze periods.
• Identifies appropriate stakeholders to participate in the risk assessment and approval processes.
• Maintains a current view of policy to ensure alignment of processes by which to uphold policy, for example Information Security Policy or Data Privacy policy.

Auckland, Auckland, New Zealand

• Responsibilities:
• Drive the delivery of change to agreed service requirements with Quality record keeping
• Manage the life cycle of a Change Request (End to End) in line with ITIL framework
• Lead and chair all CAB, TAB, ECAB meetings, ITSM tool and process training for all internal and external key stakeholders
• Publishing on time and accurate forward schedule of change in accordance with service level requirements
• Build and maintain strong working and professional relationships with key internal and external stakeholders

Auckland, New Zealand

• Setup and edit Active Directory Accounts and Distribution Lists
• Setup and edit Mailboxes, Meeting Rooms and Shared Mailboxes in Exchange Management Console
• Troubleshoot all Application based software for users
• Provided support for Printers, faxes and Mobile Phones
• Perform Restores on a daily basis using
• Troubleshoot IDL/Switches using applications like BORG, Minerwa and Putty

• Troubleshooting VMware Hosted products for End Users
• Troubleshooting all Applications compatible with Mac and Windows
• Create and submit reports on a weekly basis showing a trend analysis of performance
• Tested application software to identify issues from a Q&A’s perspective
• Involved in Regression, Performance, Bug, Compatibility testing
• Involved in Smoke testing for the Organizations Web interface

Usage of the 7 Quality control tools with SIX SIGMA Approach. Handle the Quality of a team of 25 membersLook into the Client audit Quality that the team processes – finding the RCA of the errorsAnalyze the CAPA for all the errors that the team receives from the ClientDo floor supervision on a daily basis, look into the daily scenarios that crop upPlan.

Chennai, Tamil Nadu, India

• Responsibilities include:
• Handle calls from Policyholders directly from the UK who have policies with Aviva (Norwich Union) one of the biggest Insurance providers in the UK
• Responsible for delivering of reports to the clients in the UK (Head Office) on daily, weekly and monthly basis
• Handled 4 different processes at a given period of time when delegated by the clients
• Interact with Onshore Clients frequently and maintain an excellent relationship with themAwards:
• Awarded best employee of the month on multiple occasions

Master Of Business Administration (M.B.A.), International Business

Activities and Societies: Fashion team Football team Bachelor of Commerce Master of Business Administration - International Business

Bachelor Of Commerce (B.Com.), International Business

Activities and Societies: Football 3 years of Bachelor in Commerce 2 years of Masters in Business Administration - International Business