Scott Jacobs Email & Phone Number

Sioux Falls, South Dakota, United States

KEY FUNCTIONS • Design, maintain, support, and back up all physical and virtual servers and the services they provide to employees. • Design, maintain, and support Active Directory, Exchange, and other corporate network services. • Design, maintain, and support the Storage Systems for our corporate users. • Ensure resiliency of all critical corporate systems. • Support the Network Operations Center and Customer Service in resolving escalated issues and problems. Report significant activity to the NOC and keep detailed statistics regarding these activities. • Plan for future capacity and execute related action plans. • Assist Management in the budgeting process by providing ideas, justification, and documentation. • Engage vendors to assist in design, installation, and trouble shooting. • Ensure that viable disaster recovery and back up plans are in place and tested for all critical systems. • Communicate and maintain up-to-date, accurate documentation or corporate systems. • Continuous evaluation of environment to secure (SSO, MFA, etc.) and remediate vulnerabilities and protect business data.SKILLS AND ABILITIES• Server 2012, 2016, 2019 & 2022 • Windows 7, 8.1, 10 & 11 • PowerShell• Microsoft Azure• Microsoft 365• SharePoint Online • Exchange 2013, 2016, 2019 & Cloud • Active Directory • DNS & DHCP • Group Policy • WSUS • Security patch & remediation• VMware / VSphere & Hyper-V • Horizon• Thin / Zero clients• MDT & WDS • SCCM • Rubrik, Veeam & DPM (tape and disk) • ERP IT administration• Microsoft SQL & Oracle • Network troubleshoot & support• Basic MacOS & Linux support

Sioux Falls, South Dakota Area

KEY FUNCTIONS • Design, maintain, support, and back up all physical and virtual servers and the services they provide to employees. • Design, maintain, and support Active Directory, Exchange, and other corporate network services. • Design, maintain, and support the Storage Systems for our corporate users. • Ensure resiliency of all critical corporate systems. • Support the Network Operations Center and Customer Service in resolving escalated issues and problems. Report significant activity to the NOC and keep detailed statistics regarding these activities. • Plan for future capacity and execute related action plans. • Assist Management in the budgeting process by providing ideas, justification, and documentation. • Engage vendors to assist in design, installation, and trouble shooting. • Ensure that viable disaster recovery and back up plans are in place and tested for all critical systems. • Communicate and maintain up-to-date, accurate documentation or corporate systems.SKILLS AND ABILITIES• Windows 7, 8.1, 10 & 11 • Active Directory • ERP IT administration• Server 2008, 2012, 2016, 2019 & 2022 • Group Policy • Thin / Zero clients• Microsoft Office 365 • MDT & WDS • Security patch & remediation• Exchange 2010, 2013, 2016 & Cloud • WSUS • Network troubleshoot & support• VMware / VSphere & Hyper-V • SCCM • License management• Microsoft SQL & Oracle • PowerShell & Batch • Asset management• Rubrik, Veeam & DPM (tape and disk) • DNS & DHCP • Basic MacOS & Linux support

Sioux Falls, South Dakota Area

Being a part of Raven’s IT team, I am responsible for a number of crucial elements to provide a stable and ever-growing environment. Below are several of those responsibilities.· ERP Administrator – Primary IT administrator for IFS (ERP) environments.· OS support: Windows 7, 8.1 and 10 &. Server 2008 R2, 2012 R2 and 2016.· Office 365 administration – Administer O365 users, groups, licensing and application installation.· MDT, SCCM and WSUS - Automated OS, application and update installation segmented company wide.· Security Patch deployment - Maintain and deploy third party applications.· Scripting – PowerShell and batch to streamline productivity.· Oracle and SQL administration.· Backup and Restore – Veeam and Data Protection Management though disk and tape management. · Active Directory - Management of new and existing users, security groups and distribution groups.· Exchange management – Mailbox, group and resource management (on-prem and cloud).· Asset management - Inventory and manage desktops, laptops and tablets across the company.· License management - Server license management and maintenance for third party applications.

Sioux Falls, South Dakota Area

Team leader – when IT initiatives needs to be completed, my role is to complete the task at hand. This includes learning about the initiative, scoping what needs to be completed and by when, and encouraging the team to focus and understand what the end goal is. · Team lead for IT initiatives.· Thin / zero client configuration and management – HP, Wyse and 10Zig.· Server administration and configuration – Server 2003, 2008 and 2012.· Automated software deployment including auditing and documentation.· Malware and virus removal including preventative maintenance.· VMware virtualization.· Network troubleshooting.· Phone, tablet and handheld support – iOs, Android, Windows Mobile and CE.

Sioux Falls, South Dakota Area

• Software and Hardware Troubleshooting and Repairs• Virus and Malware Removal• Data Backup and Recovery• Phone Support• Network Troubleshoot and Configuration• Knowledge of Operating Systems (Windows and Mac)• Implementation of Security and System Performance• Connect and secure home and office wireless networks• Perform system checkups and maintenance • Coordinate installation of hardware and software • Research and recommendations for improving client’s technology

Sioux Falls, South Dakota Area

• Coordinate group sales activities • Responsible for meeting reservations • Serve as the on-site computer technician to maintain network stability and functionality, to include assisting integration with affiliated facilities

Bachelors Of Science (Bs), Computer Information System & Business, 3.97

Throughout my learning experience you focused on analyzing technical problems to identify and define the computing requirements.

Computer/Information Technology Administration And Management

Associates, System Admin, Network Admin, Computer Programming, 3.5

Activities and Societies: Student government, intramural basketball and volleyball along with several technical symposiums.System.