Scott Johnson Email & Phone Number

Portland, Oregon, United States

Berlin, Berlin, De

Seattle, Wa, Us

Seattle, Wa, Us

San Francisco, California, Us

Minneapolis, Mn, Us

RolesOperational Outbound and Warehouse Group Leader for Target Distribution Center ranked #1 last four years. Responsibilities include identifying and coordinating daily activities of 50 team members; inspiring my team to achieve desired results in productivity, teamwork, safety, quality and job knowledge.Backup Production Controller: Responsibilities include ensuring building level of service reached daily, analyze data for all operational departments, staffing decisions, maximizing productivity, daily recap of key performance/anomalies for Production Controller, and plan developmental activities for group leaders on monthly basis.Quality POC: Responsibilities include consistent communication to team members on quality focus of the month, investigate and lead quality incident reviews, identify negative/positive trends within building and implement solutions.Best Practice POC: Ensure Best Practices are being incorporated on all levels within the building.Accomplishments:Led Outbound department productivity to a #1 finish in 2013 and 2014 across multiple metrics including quality, safety, cube, and productivity. 2014 Outbound productivity average 116%.2014 Inventory Captain: Led five operational departments through a six week building inventory processes and shut down. End result, gross dollar error percent was 0.13% (goal 1.00%); net dollar error percent was -0.06% (goal .75%). 2013/2014 Leadership Upward Feedback from direct reports was 98%.Successfully implemented outbound safety action plan, zero injuries for A2 outbound 18+ monthsBuilding daily level of service has been achieved over 3 years while servicing 60 Target store locations.

Los Gatos, Ca, Us

Proven experience leading, coaching, and mentoring teams (30+) while consistently surpassing organizations KPI’s and expectations.Prepare/Deliver statistical analysis, trends and recommendations to direct reports and senior management weekly.Teams’ 30-day overall key performance indicators consistently rank in top 10% within call center.Resolving customer service issues and proactively heading off negative service trends.Strong technical background in home networking configurations and troubleshooting.Interface with technical and non-technical teams to address real-time and long-term product issues.Partnered with training department regularly to create/implement coaching methods.Captain of a group of supervisors focused on sharing best practices, identifying negative/positive trends within the center, and presenting the information to team managers.Monitor 100+ call observations a week for customer service representatives; 50% of the time remotely utilizing Avaya one-x and Microsoft Lync. In metric-based rankings of all supervisors; I placed 71st upon hire in June 2011, compared to 4th in April 2012.

Bellevue, Wa, Us

Advanced rapidly from a Part-Time Sales Representative to Retail Store Manager in less than 10 Months.Managed operations to consistently exceed sales targets.Built strong sales team that routinely led sales in Portland market at 7 different locations.Mentored eight entry level employees to management level.Demonstrated strong operational skills to ensure profitability of the business.Facilitated leadership and data training class in the Portland Market for 90+ participants.Looked to as a resource by other managers for product knowledge, interviewing, and best sales practices.Facilitated ‘Connect with Retail’ program successfully with 16 executive participants from our corporate office over a 4 month period in 2007.Selected as member of the Presidents Club for highest store audit honors in 2005 and 2006.Managed two locations simultaneously in 2011, increased overall revenue 30% within four months.Took over the Redmond Town Center Store Feb 2008 and improved key financial metrics on average of 26% over the first three months. Increased Customer Service Satisfaction, Staffing Retention, and Increased Average Monthly Net Growth (600%+) during first three months at the Lloyd Kiosk, 2004.