Founded and grew AFM Logistics into a leading provider of appliance final mile delivery and installation services in the Midwest, with a strong focus on the St. Louis region.Spearheaded partnerships with local retail appliance dealers, including a landmark collaboration with Slyman Bros Appliances, to offer white-label solutions that enhance brand integrity and customer satisfaction.Implemented advanced technology solutions in partnership with appliance.io to streamline logistics operations, improve driver capabilities, and ensure real-time tracking and efficiency in delivery and installation processes.Directed strategic planning and operational excellence, resulting in significant growth in service areas and client base, establishing AFM Logistics as a prominent player in the industry.Cultivated a culture of innovation, customer service excellence, and continuous improvement, leading a team dedicated to redefining appliance logistics with every delivery.

Led operations for Double Infinity, a key logistics and delivery service provider with a strong presence in multiple regions, specializing in partnerships with major retail chains.Played a pivotal role in managing and expanding the company’s operations, making it the largest independent delivery contractor for Home Depot in the St. Louis region.Oversaw a comprehensive suite of services tailored for household names in the retail sector, including Home Depot, Lowe’s, and Best Buy, significantly enhancing service delivery and customer satisfaction.Implemented strategic operational improvements that boosted efficiency, reduced costs, and improved delivery times, directly contributing to a robust growth in client satisfaction and company reputation.Spearheaded cross-functional teams to ensure seamless delivery and installation processes, fostering a culture of excellence and accountability within the organization.Developed and maintained strong, productive relationships with key stakeholders and clients, ensuring alignment of business objectives and consistently exceeding service delivery expectations.Utilized advanced logistics software and technology to optimize routing, scheduling, and real-time tracking, setting a benchmark for operational excellence in the logistics industry.

Managed and led the delivery and logistics services for Sears, one of J and P Transport’s most significant clients in the St. Louis region, ensuring top-notch service delivery and client satisfaction.Directed operations that significantly improved service efficiency, reliability, and customer satisfaction metrics, contributing to a stronger partnership with Sears and an enhanced company reputation.Coordinated with cross-functional teams to streamline logistics and delivery processes, implementing strategies that led to timely and accurate deliveries, even during peak seasons.Played a key role in negotiations and communications with Sears, ensuring alignment of operational goals with client expectations and fostering a collaborative working relationship.Led a team of logistics professionals and drivers, providing training, performance management, and support to ensure adherence to the highest standards of service and operational excellence.Initiated and oversaw the adoption of technology solutions for route optimization, real-time tracking, and customer communication, enhancing operational efficiency and transparency.Actively contributed to strategic planning and operational adjustments in response to changing market dynamics and client needs, ensuring J and P Transport remained a preferred partner for Sears in the region.