 Configure AWS accounts for internal BAH teams for them to use for dev/test/prod environments for external clients Ensure all AWS accounts conform to corporate security and compliance standards Provide customer support through email, phone, and instant messaging for all 200+ consolidated AWS accounts Provide information and guidance to users who have never used AWS before or would like to consult on the best way to design a solution Assisted with the deployment and testing of a cloud broker solution that interfaces with on-premise and AWS environments where users can deploy to either on-prem or AWS environments from a single web application Implemented SSO to all 200+ AWS accounts using corporate credentials and PingIdentity Migrate virtual machines from an on-premise vCenter environment to AWS using AWS CLI

 Deployed new hardware and software to support our two virtual and physical environments Configureed and maintained VMware environment within VSphere ESXi 5.5 and Virtual Center Deployed, installed, configured, and maintained Windows Server, Red Hat, and Ubuntu software on virtual and physical machines Developed a process for migration of virtual machines from on premise VMware environments to Booz Allen custom built cloud broker and cloud environments using Amazon Web Services Provided technical support through phone, email, and instant messaging for on-premises virtual machines hosted on our infrastructure

 Provided remote support to a variety of IT-related software and hardware issues Performed file restores for local files and files located on network drives Cleaned/restored machines infected by various trojans, viruses, and other malicious software Administered Active Directory accounts and mailboxes on Windows Server 2003/2008 Domain Controllers and Microsoft Exchange 2003/2007/2010 servers including the creation of user accounts, mailboxes, distribution lists, security groups, permissions and group policies Managed and maintained network efficiency for a wide range of small to mid-sized businesses Upheld a mass collection of information regarding the client’s IT needs in a CRM database which includes case work, system configurations and troubleshooting guides Managed mobile devices on different platforms by provisioning accounts for ActiveSync or BES accounts for blackberry users Added, configured, troubleshot VoIP phones in Broadsoft including the creation of hunt groups, auto attendants, shared call appearances and busy lamp fields Occasionally traveled to client offices to configure computers with mindSHIFT applications

 Provided technical support to students/faculty/affiliates on various software applications, hardware and network issues Assisted students who brought in their computers to get fixed Documented incoming Helpdesk calls in Remedy ticketing system