Scott Karnes Email & Phone Number

• Led a cross-functional QA team, ensuring the delivery of high-quality software products and reducing defect rates by 20%.• Partnered with development leadership to implement robust testing frameworks, resulting in a 30% improvement in test coverage and efficiency.• Championed the customer experience by coordinating regional test efforts, analyzing product usability, and reporting on risk to stakeholders• Managed 8 onsite Analysts• Led QA testing strategy and execution for… Show more • Led a cross-functional QA team, ensuring the delivery of high-quality software products and reducing defect rates by 20%.• Partnered with development leadership to implement robust testing frameworks, resulting in a 30% improvement in test coverage and efficiency.• Championed the customer experience by coordinating regional test efforts, analyzing product usability, and reporting on risk to stakeholders• Managed 8 onsite Analysts• Led QA testing strategy and execution for Commerce Platform and third-party integrations which included Shopify, Salesforce, Magento Show less

Menlo Park, California, United States

• Executed end-to-end testing of cutting-edge automotive security solutions, contributing to the successful launch of key product features.• Developed and refined QA processes, increasing testing efficiency and reducing the time to market by 15%.• Collaborated closely with development teams to identify and resolve critical issues, enhancing overall product stability and user satisfaction.

• Conducted comprehensive regression testing, identifying and resolving critical bugs that improved product performance by 25%.• Played a key role in the Agile development process, coordinating testing efforts and ensuring timely delivery of high-quality software releases.• Utilized JIRA and other test management tools to track and report on testing progress, improving transparency and communication within the team.

Palo Alto

• Spearheaded the testing of Pebble’s web applications, ensuring seamless integration and performance across multiple platforms.• Developed internal documentation to promote product understanding, resulting in a 40% increase in testing across the company• Collaborated with developers to enhance the user experience, leading to a 15% increase in customer satisfaction ratings

•Identified opportunities to grow new partnerships and increase brand recognition•Created and built relationships with key partners •Developed new business for online sales in •Managed customer relations with executives •Performed product setups and installs•Provide detailed information for category sell-in and category management

•Created new business growth for North America •Followed up on new trial sign-ups•Live web product demos •Responsible for troubleshooting customer issues

Sunnyvale Ca

Executed training for sales and technical contacts: Successfully developed and delivered comprehensive training programs to enhance product knowledge and sales techniques.Collaborated with executive, sales, and technical teams of partners: Worked closely with diverse teams, ensuring seamless project execution and effective communication across all levels.Drove awareness of client and OEM product updates: Effectively communicated product updates and changes to all relevant stakeholders… Show more Executed training for sales and technical contacts: Successfully developed and delivered comprehensive training programs to enhance product knowledge and sales techniques.Collaborated with executive, sales, and technical teams of partners: Worked closely with diverse teams, ensuring seamless project execution and effective communication across all levels.Drove awareness of client and OEM product updates: Effectively communicated product updates and changes to all relevant stakeholders, ensuring up-to-date knowledge and alignment.Worked with the North American Commercial Marketing team to initiate marketing engagements: Fostered strong relationships with the marketing team and partners to drive successful marketing initiatives.Collaborated with executive, sales, and technical teams of partners: Adapted to dynamic project needs and changing priorities by leveraging strong collaborative skills and maintaining a proactive approac Show less