Providing executive level consulting for healthcare software organizations on M&A and business operations. Focused on buyer side due diligence and integration, as well as internal process improvement for commercial/revenue operations, product delivery, and systems migration.

Establishing the Integration Management Office (IMO), I executed integrations to drive the one symplr enterprise throughout 6 key M&As in <1 year including a major acquisition with 300+ employees. My role entails guiding and mentoring 2 professionals and leading cross-functional teams of 10+ staff and contractors to achieve performance metrics. Key contributions:• Achieved 0% voluntary attrition of staff throughout the integration• Administered a $1M budget including integration costs, consultant fees, TSAs, and tools • Operationalized cost containment initiatives, synergizing teams and transitioning the vendor spend to yield significant savings by retiring legacy agreements and reducing headcount • Communicating with hundreds of stakeholders, leadership, and cross-functional teams throughout multiple integrations and acquisitions • Created the integration playbook spanning 14 functions, 28 integrated resources, and 240 operational tasks• Partnered with HR to redesign the organizational structure and communication • Strategized with product and marketing to build effective training packages, with operations to sustain customer satisfaction, and with sales to drive product sales of a newly acquired product • Synchronized acquired resources, tools, and systems to align with standard organizational design • Regulated integration expectations, preempting issues by resolving team conflicts, aligning expectations, negotiating concessions, gaining consensus, developing a path forward, and executing to achieve desired results • Convened and facilitated weekly steering committee sessions with the CEO and 7 other executives to update leadership on progress, issues, and opportunities • Earned a reputation as a thought leader and trusted advisor while implementing go-to solutions • Consulted with teams to inform decision-making and gain buy-in

Embarking on a short-term opportunity within the sales organization, I accelerated symplr’s workforce solution penetration model, heading customer relationships, deal management, internal training and mentorship, and cross-functional support. Key contributions:• Shaped the customer support strategy for 260 clients ranging from community hospitals to networks with 10K+ beds • Directed, coached, and inspired a team of 97 best-in-class sales professionals• Inherited a significant sales client in the infancy stage and drove deal negotiations and solutions sales to demonstrate the ROI and save the customer $5M in labor costs • Created and deployed an automated ROI tool from ground zero to highlight client cost savings and enable sales efficiency

Steering the operations of a 60-member professional services team, I owned the service delivery function across product lines (time & attendance, HR & payroll, analytics), including solution implementation, custom engineering, consulting, analytics, and optimizations. In this capacity, I delivered on quarterly service revenue targets of $5M+, achieving billable utilization targets of 70-75% and resource management to align with changing market dynamics. Other key contributions: • Championed quality and client satisfaction during service engagements while leading project management across channels • Established a new value-added services team to develop new products, including custom eLearning modules, staff augmentation, point-in-time target campaigns, and a robust outcomes analytics platform• Product Lifecycle Management responsibilities for all value-added services including analytics software solution• Revolutionized solutions implementation to achieve client demands, including building a lean implementation project strategy with an out-of-the-box running system, self-service materials, and automated tools for a non-value-added data population• Drove sales enablement, serving as SME on deal negotiation and installed base expansion, elevating credibility on delivery capability of new offerings and client outcomes

Owning management of the integration project lifecycle, I drove the functional playbook to fully integrate a siloed API operation into GE in <1.5 years with full transitioning and functionalization achieved in <2 years. Key contributions:• Integrated engineering, services/support, sourcing, IT & marketing into GE Healthcare while sustaining deal model value drivers • Liaised between GE functional leaders and API functional leaders• Educated GE teams on API operations, advising on the integration strategy and training and supporting the API teams on GE expectations• Bridged the culture through effective change management to exemplify GE values and advocate for united API strengths, sustaining low attrition of <5%, below the targeted 6% • Stewarded the relationship of the company’s largest client to bring a stalled project back on track and deliver within 4 months• Successfully negotiated a $1.1M+ SOW to go live across all pilot sites

Presiding over multiple information technology programs, I led 20+ cross-functional team members to deploy new policies and processes and building the cloud governance framework to effectively manage cloud operations and IT risks. This entailed owning due diligence and vendor assessment of public cloud vendors.

As IT Director, I led the risk development program to assess data risk and tools while owning data security for Medicare, fraud, subrogation services and leading data incident investigation; executed a process for high-profile instances. Key contributions: • Led product review, assessments, and remediation of applications and processes • Acted as subject matter expert on government contract implementation

I governed regulatory compliance for HIPAA, EU 95/46, and PIPEDA, owned root cause and corrective action on all privacy incidents and investigations, and reported to the CEO and leadership on the organization’s privacy risk posture. Key contributions:• Negotiated key contracts with specific clause creation to ensure favorable security and privacy contractual obligations• Guided teams on sensitive technology implementations as the IT Security Advisor • Led remote service security protection of the Service Connectivity Center, a large facility housing 100+ engineers and 6K+ VPN customer connections• Served as product team lead with dotted line management of 5 product specialists assigned to signature product lines • Led data privacy compliance across 100K+ daily customer transactions and sensitive customer data