Analyzed and resolved complex service requests and incidents that have been escalated by the junior level analysts. Installed, configured, and updated hardware and software; established and managed user accounts; oversaw and conducted backup and recovery tasks; implemented operational and technical security controls; and adhered to organizational security policies and procedures.

Administered classified COMSEC material per DoD and NSA COMSEC policies. Managed classified equipment, materials, information and securely stored classified material. Maintained COMSEC access list; limited access to classified material to authorized personnel.

Performed daily maintenance, monitoring, troubleshooting applications, networking problems, and systems issues on both cloud-hosted and on-premises platforms to ensure enterprise software is functioning smoothly. Charged with software and computer installations and upgrades, routine automation, cybersecurity risk mitigation, and technical support.

Responsible for providing strategic communications to the Command Group, higher headquarters and its subordinate organizations. Led the planning and design of integrated communications for Alliance operations, exercises, and defense planning during peace, crisis, and conflicts that supported 6 organizations and over 1K+ end users. • Crafted and assisted with network projects that corrected critical deficiencies, acquired new capabilities, reduced future costs, and provided long-term technology solutions• Installed, operated, and maintained automation equipment, servers, encryption devices, and Broadband Global Area Network (BGAN) terminals• Oversaw Level 1 & 2 help desk support for 6+ organizations while spearheading deployment strategies• Managed a team of 6 IT employees and resolved 300+ technical support issues for clients during the tenure• Processed and created 600+ user accounts on three different domains from several different locations to ensure user accessibility• Supported IT projects to upgrade, decommission, and add new capabilities.• Acknowledged and complied with cyber orders and Information Assurance Vulnerability Alerts (IAVA's). Tested/released the operating system and application patches.

Provided network access and all IT support for military personnel for critical missions; Operated and maintained tactical networks for assigned military personnel; Streamlined the account creation processes for over 500 end users over 2 separate networks that reduced creation time by 10% • Drafted and maintained standardized operating procedures for all Information Technology (IT) processes that ensured compliance with organizational policies• Utilized diagnostic troubleshooting techniques to identify 30+ system issues and followed up with end-users to ensure their systems were functional• Maintained, issued, and tracked the inventory for more than 600+ pieces of organic communications equipment valued at $3M+

Provided timely and professional end-user software and hardware troubleshooting and support. Implemented virtualization of multiple servers for the execution of Fort Campbell training exercises. I was responsible for Active Directory users, Security Groups, Microsoft SharePoint Administration, and Microsoft Exchange email configuration.