1st yearWarehouse, North StrathfieldPrivate storage facility, CromerUltimo Public School, Ultimo2nd yearCrown Tower Sydney, BarangarooNew apartment block, CoogeeCampbelltown Hospital, CampbelltownNew apartment block, Dee WhyApartment tower, Castle Hill 3rd yearAged Care Facility, Carlingford The Australian Hotel, The Rocks Sydney Lands Building, Sydney4th yearSurry Hills Village, Surry HillsSydney Metro, Crows Nest

Aligns insights to key customer priorities and ties those insights back to the Nielsen's unique differentiators. Demonstrate excellent knowledge of relevant industry and Nielsen products and services with an excellent understanding of the value of those products and services for clients.Expand business with the existing client portfolio (selling new / renewing existing contract)Proactively identifies sales opportunities based on client strategic priorities and networking. Build client relationships. Collaborate with internal team key contacts to identify leads

The Account Director position was created to work with Head of Student Edge Research & Insights to help sustain and build the Youth Panel business unit, growing relationships with existing and new clients.Key responsibilities include:1. Growing relationships with existing clients2. Day to day feasibility checks and quoting3. Prospecting potential clients, setting meetings and presenting our capabilities4. Achieving for monthly revenue targets5. Some project management including liaising with partner suppliers where required6. Involvement with other elements of the business unit such as panel management, marketing and strategy

The Account Manager position is the sole focus for client contact. The position entails servicing all local clientele by providing quotes and managing their projects to ensure timely delivery of data, responsible for tight control and achievement of budgets, strong focus on data quality, and minimal rework.Some of the key responsibilities include:1. Manage the national activities of the business in relation to the fulfilment of national market research and social orders, specifically telephone, fieldwork and on-line services.2. Act in the capacity of an account manager and project manager for all assigned projects.3. Maintain tight control of operational budgets and act upon or escalate over-run situations in accordance with company policies.4. Ensure delivery to the appropriate quality standards and take whatever local action is required to address local quality issues.5. Monitor performance on projects, drive local efficiency initiatives and strive for the best possible operational performance as measured by timely delivery, achievement of budgets and minimal re-work.6. Ensure that appropriate casual resources are planned with the relevant CATI manager or Field Managers.

As a Client Liaison Manager it was my responsibility to ensure the quality and delivery of a range of deliverables to specific clients (manufacturers and retailers) while ensuring customer satisfaction targets are met. Additionally I provide expert operational support to the client and client servicing team, as well as owning and leading quality improvement initiatives in conjunction with other F&D departments.Some responsibilities include:1. Working closely across all areas of F&D, ensuring client requirements are communicated, understood, achievable and sustainable. This could involve working directly with client service teams, and clients, to address quality issues and concerns, proactively recommend solutions to issues, and lead action plans to completion2. To proactively provide clear communication and manage expectations in relation to workload, delays, issues and resolution timings3. To be the first point of contact for all commercial queries, leading the resolution in a client focussed and timely manner. To be able to identify, investigate and co-ordinate the resolution of data, process or product related queries4. Responsibility for the operational implementation of New Business set-ups, working with New Business Transition team to fully understand specification. Working across all relevant F&D teams to ensure delivery to client expectations5. Providing leadership, coaching and training as required to ensure correct implementation of database set-ups, change requests and query resolution. Providing accurate and timely feedback to all teams, driving an ongoing improvement in their self sufficiency6. Ensuring consistency and use of best demonstrated practices across all teams in relation to client requests and query management

As an Operations Executive I ensured a high quality level of data was maintained and that all process were followed. In some cases in which there was no existing process it was my responsibility set up manageable process and ensure their maintenance by all members of the organisation. Some more details of responsibilities are as follows:1. Set-up and maintenance of item master database2. Create and validate database characteristic creation and maintain clean characteristics in terms of value addition and coding3. Assist with all tasks related to data input, validation, processing and output4. Create category definition documentation based on client requirements5. Liaise with multiple departments of internal and external stakeholders6. Participate and implement in process improvement projects