Interacts with clients on a daily basis to provide solutions to enhance their properties by identifying their needs, detailing the process, setting expectations, and recommending the services that will help them achieve their goals.

• Plans, staffs, directs and controls department activities. This includes all management functions and decisions such as budgeting and controlling expenses, interviewing and selecting personnel, appraising performance, administering salaries, developing and coaching subordinates, long-range and short-term planning, and ensuring compliance with Corporate Affirmative Action guidelines.• Works with business stakeholders and IT architects to understand enterprise strategy across Value Streams.• Performs as a strategic leader that helps guide the vision and execution of operational effectiveness and efficiency.

-Manage the Direct to Consumer and Sales & Marketing project teams. -Manage effective Resource Capacity Planning by allocating resources to the highest value initiatives.-Develop an engaged and accountable workforce, while maintaining a fair and equitable working environment.-Assures expenditures are within budget.-Assures objectives, standards, policies, and business plans for the department are implemented, monitored, and reported on. -Assures all work is monitored for quality, and that work improvements in performance and productivity are identified and implemented on a continuous basis.

-Manage the Sales and Marketing's project portfolio -Manage the overall planning, execution, and delivery of projects.-Responsible for tracking project status, managing project issues and risks.-Responsible for building strong client relationships and leading effective project teams.-Manage projects to implement or enhance a wide range of business system solutions.

•Lead teams of developers and business professionals through the initiation, planning, development, and deployment phases of high profile projects.•Develop and review detailed project plans related to assigned projects.•Work cross functionally across all groups, such as Engineering, QA, Product Management, Web Development, etc., to ensure all project timelines are met. •Track and manage assigned projects to successful completion.•Communicate status, issues, and risks to project stakeholders in a consistent, timely manner.

•Defined and developed detailed project plans related to assigned client projects. •Planned, coordinated, and lead project discovery sessions with the client to identify their requirements and current processing features. •Consulted with clients on the FDR system options that best met their business needs. •Managed the completion of programming requests throughout the development process. •Served as the relationship manager between the clients and FDR’s Information Technology group. •Coordinated and participate in the verification and testing process prior to and during the install. •Managed the tracking and resolution of all issues and action items resulting from the request installation

•Defined and developed detailed project plans relating to assigned client conversions. •Participated in client discovery sessions to identify requirements and made recommendations to solve system differences. •Managed the completion of program requests from the development through installation. •Served as the relationship manager between the clients and FDR’s Information Technology group. •Managed the resolution of issues and action items as a result of the conversion.

•Provided insight, technical expertise, and sales support to the client community by reviewing the client's needs and suggesting various ways the FDR system could accomplish their goals. •Provided overall management and coordination of all assigned projects. •Communicated client requirements to FDR IT departments and managed the implementation process associated with the client requests. •Performed team leader duties by providing guidance to team members.

•Developed, maintained, and tested Adaptive Control/Behavior Scoring products and their related system enhancements. •Managed assigned projects from infancy through implementation. •Ensured all project schedules and deadlines were met. •Managed the successful implementation of assigned projects, working directly with FDR IT Project Managers and appropriate Fair Isaac personnel. •Provided input on the training and documentation required for project delivery.

•Direct management of Client Services Representatives, including development, assignments, and client inquiry monitoring/tracking. •Provided client sales support by determining the client's requirements and assisting them in determining which FDR products best suited their needs. •Team resource and point of escalation while supervising the team’s day to day operations. Managed 6 direct reports.

•Managed the daily inserting and zip sorting of over 150,000 cardholder plastics and their related materials. •Maintained all pertinent records to ensure postal standards and departmental goals were met. Monitored external shipments and provided accurate monthly inventories. •Managed 17 direct reports.

•Complete supervision of the People Express Airline "Ticket-By-Mail" product. •Maintained the daily issuance of over 3,000 airline tickets and their related materials. •Coordinated and managed all FDR Mail Facility special projects. •Managed 15 direct reports.

•Tracked, reported, and recovered all misrouted mail packages. •Managed the relationship between FDR client representatives and FDR's contracted mail couriers.