Management of the Sampling Product Delivery and Community Management teams including performance management, staffing, career development and coaching.Responsible for:- Handling client escalations- Approving project scope and quotes - 3rd party vendor relationships- Salesforce and Tableau reporting- Weekly 1on1s with direct reports- All team KPIs (Revenue Recognition, NPS, etc)

Management of the SaaS Implementation team including performance management, staffing, career development and coaching.Responsible for:- Handling client escalations- Training SaaS implementation best practices- Completing Portfolio reviews with Project Managers- Weekly 1on1s with direct reports- Salesforce and Tableau reporting

• Screen, interview and present candidates to meet client needs and expectations• Develop relationship with clients• Maintain and document candidate communication within the designated ATS and the Personified process• Maintain job postings on internet sites• Provide project updates as requested by management• Complete all administration functions of the recruitment process

Developed pre-employment selection exams for the Chicago Metropolitan Water Reclamation DistrictCreated multiple choice, written, and verbal exam questionsConducted job analysis by identifying knowledge, skills, and abilities through the use of surveys, interviews, and subject matter expertsComposed important documentationResponses to Request-For-ProposalTest PlansJob DescriptionsJob Analysis documentsFinal Test Reports

First point of contact in Human Resources departmentScreened calls for HR Director and ManagerPosted job ads on both internal and external career websitesComposed offer letters for all 20 divisions nationwideScheduled interviews for all 20 divisions nationwide Coordinated all background checks and drug screenings for 20 divisions nationwideDetermined drug testing locations and established chains of custodyConducted background checks using HireRight.comReceived results and informed hiring managers and candidates of the outcomeUtilized video conference equipment to conduct national new hire orientationsWelcomed all new employees to the companyExplained company policies and proceduresMaintained personnel files for 800 employeesHelped employees complete new hire paperwork Processed employee expense reimbursement reportsMatched receipts with expensesDetermined if expense reports adhered to company policyManaged employee relocationsContacted moving companies and negotiated pricingScheduled pickup and delivery dates/timesHandled billingManaged employee health insurance/401 k benefitsMailed health insurance/401k enrollment packetsEnrolled/changed/canceled employees health insurance benefitsMailed Cobra information and enrollment forms to former employeesHandled all employee questions concerning health insurance Managed company credit cardsOrdered and canceled credit cardsSet up employees online accounts and maintained user information