I am the product trainer for PetSafe, SportDOG and Kurgo brands. I'm responsible for training our retail partners on features of products, but most importantly, teaching them how to sell and speak confidently about our products to their customers.

Manage multiple departments including hiring, customer service, and annual renewals. Responsibilities include incorporating new hires into company sales strategies while creating a positive and competitive environment. Trained sales agents on product knowledge to follow up with customers who inquired on newly purchased products and services. Created a highly interactive environment to assist and train agents on how to correctly handle customer complaints and concerns while maintaining a positive sales experience for the customer.

Responsible for the daily interaction and overall activity with Delta Airlines.

Managed the overall car return operation of 11,000 vehicles for EHI, Inc. (Enterprise Rent A Car, National Rent A Car, Alamo Rent A Car) at Sky Harbor and Gateway Airports. Responsible for training of 400 employees on all aspects of the service cycle. Implement policies/procedures to ensure a safe work environment while exceeding quality assurance standards. Develop for senior management forecasting and logistic plans for movement of vehicles and personnel. Served as Project Manager while expanding in to new markets.

Acquired position to increase overall sales revenues by developing marketing strategies and implementation plans focused on key accounts in the multi-state area of Texas, Louisiana, Oklahoma and Arkansas. Gain clearer understanding of accounts unmet needs and potential new business opportunities. Resolve outstanding operational and sales issues while enhancing overall client relationships.Annual sales inquiries increased 15%, purchase orders increased 4%, and maintained sales revenues and profits versus previous year during a challenging and economically down business cycleAccess gained to multiple new projects and warehouse stocking locations Established marketing/sales guidelines for outside and counter sales staffObtained executive management approval for newly created line card system

Negotiate the sale of vehicles through multiple avenues including auctions, dealerships, and intra-company. Focus efforts on achieving profitable returns in line with forecasted results. Manage turnover of overall fleet within region to maximize returns. Forecast upcoming purchase requirements for region based on vehicle age and mileage per specific vehicle class and model.Expanded clientele database by 18% and new account first buys by 21% compared to previous yearIncreased revenues $213 based on per unit analysis

Responsible for hiring, training and developing employees to work in a highly competitive, result driven work environment. Train employees on all aspects of leasing business – sales, branch operations, company policy, P/L spreadsheets, and receivables. Develop daily, weekly, and monthly marketing schedules for employees to market to assigned accounts. Grow rental business through increasing fleet size and per unit revenues while minimizing vehicle damage and turnover of employees. Maintain a high expectation for customer service. Direct operations of multiple facilities including main branch location and satellite sites.