Scott Kolar Email & Phone Number

Work with Account Managers, Business Units and Marketplace Sellers to provide the best products and deliver a WOW experience to our customers.

Greater Chicago Area

Created website, blog and marketing plan increasing customer base and providing a full selection of Chicago's finest sports merchandise.

Responsible for improving the member experience on our ecommerce website embedding KPI reporting and analysis capabilities throughout the operations organization • Developed KPI reporting and led root cause analysis discussions on site issues and strategic projects which positively impacted our members and increased our Net Promoter Scores 8%• Proactively identified business improvement opportunities and operational efficiency gaps which lead to a 5% decrease in… Show more Responsible for improving the member experience on our ecommerce website embedding KPI reporting and analysis capabilities throughout the operations organization • Developed KPI reporting and led root cause analysis discussions on site issues and strategic projects which positively impacted our members and increased our Net Promoter Scores 8%• Proactively identified business improvement opportunities and operational efficiency gaps which lead to a 5% decrease in costs• Ensured business effectiveness in evaluating metrics and actioned plans to improve processes, engineering solutions and tools for the Shop Your Way Rewards program increasing member usage by over 100K members Show less

Active contributor of a diverse and collaborative team to offer a robust ecommerce experience for our customers by enhancing training material purchase options and certification bundles increasing both traffic and revenue• Proactively analyzed stacked or sequenced certification models to market new bundles to candidates increasing site revenue 5M YOY • Partnered with Sales, HR and Finance creating a sales compensation process ensuring successful tracking and aligning of company… Show more Active contributor of a diverse and collaborative team to offer a robust ecommerce experience for our customers by enhancing training material purchase options and certification bundles increasing both traffic and revenue• Proactively analyzed stacked or sequenced certification models to market new bundles to candidates increasing site revenue 5M YOY • Partnered with Sales, HR and Finance creating a sales compensation process ensuring successful tracking and aligning of company goals to individual goals• Revised the post exam survey allowing better insights into candidates behavior resulting in an improved certification program to meet their needs Show less

Partnered with various teams to collaborate on future pricing strategies and recommendations to the CEO to improve revenue performance • Facilitated the process to implement reporting changes to credit card fees, account packages and sales contract compensation plans within a limited budget• Developed and managed the regional sales compensation calculations using Access and Excel ensuring performance targets were met and exceeded• Recognized the need for KPI reporting… Show more Partnered with various teams to collaborate on future pricing strategies and recommendations to the CEO to improve revenue performance • Facilitated the process to implement reporting changes to credit card fees, account packages and sales contract compensation plans within a limited budget• Developed and managed the regional sales compensation calculations using Access and Excel ensuring performance targets were met and exceeded• Recognized the need for KPI reporting and created daily and weekly scorecards for the senior leadership team resulting in increased sales of 8% YOY and promoting a culture of continuous improvement Show less