Scott Kovach Email & Phone Number

Pittsburgh, Pennsylvania, Us

Chicago, Il, Us

DevOps Engineer

Nashville, Tn, Us

Plans and conducts technical tasks associated with the implementation of McKesson solution sets working with clients and internal resources at the client site or remotely. Project manages the technical tasks associated with the implementation of the business solutions in complex environments assuring the timely and quality completion of the deliverables.Partners with clients in planning, executing technical tasks such as conversions, interfaces, integration, issue resolution, assessment of system environment readiness, installation. Mentors and provides technical assistance to client and internal resources. May lead multiple technical projects simultaneously and is the main point of contact for a client. Provides recommendations on the process improvements related to implementation processes and leads the efforts to create improvements

Nashville, Tn, Us

Plans and conducts technical tasks associated with the implementation of McKesson solution sets working with clients and internal resources at the client site or remotely. Project manages the technical tasks associated with the implementation of the business solutions in complex environments assuring the timely and quality completion of the deliverables.Partners with clients in planning, executing technical tasks such as conversions, interfaces, integration, issue resolution, assessment of system environment readiness, installation. Mentors and provides technical assistance to client and internal resources. May lead multiple technical projects simultaneously and is the main point of contact for a client. Provides recommendations on the process improvements related to implementation processes and leads the efforts to create improvements.

Provides product and workflow expertise to McKesson Automation customersPerform ongoing performance assessments for customer sites to improve operating efficiency.Initiate and maintain customer satisfaction plans.Prepare issue analysis, status updates, and special reporting to Manager of Strategic Account Services, Sales, and client team on a regular basisManage accounts following implementation, including contract adherence, financial obligations, external interface compliance, system integration issues, communications and overall client satisfaction.Provide focal point contact for McKesson client communications and escalation of project issues for all current and future Automation products.Establish timely, clear task and project expectations.Provide proactive planning to address customer performance and/or satisfaction issues.Maintain a high level of communication with all levels of client interaction (C-suite, IT, Pharmacy, Nursing, etc) to ensure proactive, solution-oriented problem identification and resolution.Serve as a key consultant for product development.Work closely with customer information technology department to support.Support remote and onsite Connect-Rx upgrades.Anti-virus software vulnerability patching, Connect-Rx network placement, IP, Domain, hardware issues, etc.Promote and optimize client product ownership and clinical integration through support.Product support, documentation, troubleshooting, and issue resolution.Strategize and collaborate with Automation Consultants to: Secure contract extensions, assist in add-on product sales.

Manage and coordinate software/hardware upgrades with clients and Account Specialists Re-install, modify and upgrade existing installations of networked computer hardware and software in a hospital environment Supervise co-workers onsite depending on project size, up to six Troubleshoot upgrade challenges including verification of software registry, examine appropriate .out files and manage database logins Train customers on new features upon upgrade completion and follow-up to ensure success Detail documentation of all phases of the software upgrade process Install and configure specialized servers, Robot Control PCs, workstations and Interfaces used in the Microsoft network for new and existing customers Ability to manage multiple projects concurrently from legacy to future installations Develop project plans and conduct project meetings with management team Create and refine detailed project plans including: work breakdown structures, track project schedules and technical performance Work with various departments to allocate resources and shape priorities Actively refine current departmental processes to better allocate company resources Demonstrate troubleshooting ability to identify issues, assess alternatives and risks and implement solutions while keeping overall project on track

Provided technical support for all McKesson Automation products, including Robot-Rx Remotely assisted technicians on a daily basis to troubleshoot product related issues Maintained a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution Analyzed the performance of the client system and database; reviewed scheduled tasks; and executed various scripts as necessary based on encountered problems

Perform on/offsite support functions using phone, e-mail and remote administration in 22 office locations consisting of Microsoft Office XP/2000, Microsoft Windows XP/2000, ILX, Beta Host and Panagon Report Manger and hardware issues. Documented all technical issues into Track-it, escalated when necessary, also followed through resolution Upgrade all users antivirus software and download all Windows OS updates Technical Lead for new PC rollout project; assisted in the development of a standardized Windows XP image for 240 PC’s deployed in 22 offices Administered the weekly teleconference which was broadcast to all branch offices Distribute daily batch reports Updated databases used for computer and network equipment, and network back-up tapes Create user accounts and assign privileges for the network and e-mail Installed or repaired computer hardware as needed

Manage a 110 user Windows NT network that includes a Domain Server, File/Print Server, Microsoft Exchange Server, CAD Server and Solomon Database Server Install, upgrade and maintain all software and hardware on users computers and servers Create user accounts and assign privileges for the network, e-mail and Solomon IV Provide support to users with Microsoft Office, Microsoft Outlook and AutoCAD R14 and AutoCAD 2002 Provide user support for Solomon IV in the Requisition, Purchasing, AP, AR, Inventory, Report Writer and Timekeeper modules Complete monthly maintenance in Solomon IVGuardian Security System also assist users with using these systems and trouble shoot any problems that may arise Create user accounts for the NEC phone system and Guardian Security System also assist users with using these systems and trouble shoot any problems that may arise Manage Guardian Security System by creating new accounts, programming schedules and troubleshooting all problems that arise Manage all printers, copiers and fax machines this includes replacing toner and ink cartridges and troubleshoot any problems that users may have and call appropriate person when repairs are needed Installed or repaired computer hardware as needed

Masters Of Business Administration (Emphasis In Information Systems Management)

Bachelors, Information Systems Management

Associates, Computer Information Systems