• Planned and executed various marketing promotions as well as managed, posted and interacted with followers through our different social media channels• Worked on new products and design ideas from inception through to implementation• Provided guidance to our web designer to improve online shopping experience which contributed to increased sales and operational efficiencies in our distribution network• Administered contracts with our Premiere Tour Manager in addition to ensuring that each premiere had the appropriate sponsor merchandise and materials• Helped establish prices and sales projections to forecast our inventory needs• Performed customer service support by responding to emails and issues from our customers, fans and sponsors

• Ran the front desk and concierge team at Breckenridge’s newest 5 star property• Prospected sales opportunities with guests to assist brokers looking to boost ownership of properties on site• Completed daily tasks included opening and closing the front desk, constructing check-in/out reports, and general upkeep/maintenance calls for the structure• Provided general concierge services based on individual interests of clients

• Managed reservations for more than 250 homes spread out over 30 different locations• Confirmed booking and payment for reservations from wholesalers and guests while also managing online and in-person documentation to avoid over-bookings• Fielded all email inquiries and bookings through our website including updating graphics and promotions on a weekly basis• Provided concierge services and event planning for large groups

• Managed the overall customer satisfaction survey program, which included training and supervising multiple surveyors• Prepared presentations on survey results and presented findings to VP’s of all the respective departments at the resort as well as the CEO on a monthly basis in regards to the major capital improvements• Organized, planned, and executed ongoing series of special events such as demos, freestyle comps, and other ski club events• Set up mountain and sponsor advertisements, tents, and PA system as well as ran registration, scoring, and awards ceremony