Scott Kroll Email & Phone Number

Boston, Ma, Us

Wellesley Hills, Massachusetts, Us

Responsible for managing and maintaining our server infrastructure to ensure optimal performance, reliability, and security while supporting our business operations and enhancing our IT infrastructure in a critical 24/7 environment.• Plan, install, configure, and maintain Windows server environments, including hardware, software, and network components virtually• Monitor server performance and proactively address issues to ensure optimal uptime and performance.• Collaborate with cross-functional teams to design and implement solutions that align with business objectives and technology standards• Troubleshoot and resolve server-related incidents, problems, and outages in a timely manner, ensuring minimal impact on operations• Contribute in multiple simultaneous projects including monitoring solutions, data center upgrades and migrations• Document standard procedures for Monitoring Operations, Troubleshooting Guides for Incident Management and FAQ’s for customers

Waltham, Ma, Us

Worked on a team with the responsibility for the stable operation of the corporate infrastructure including planning, implementation, administration, optimization, backup and recovery of mission critical enterprise systems for a multi-site global company consisting of multiple datacenters and 1500+ servers. This entailed a focus on the backup infrastructure and operations including Veeam and NetBackup servers along with Exagrid storage and nearly 450 Terabytes of data. Worked as the go to for a new internal SharePoint online site regarding security and content structure.Some completed projects include…• Infrastructure migration from onsite building to remote datacenter• AD migration and consolidation including new security and GPOs• Expand the backup infrastructure including servers and storage across multiple sites• SharePoint migration from onsite to O365

Boston, Ma, Us

Worked on the Engineering side with a focus on projects, design and implementation. Act as an escalation point for Operations on the day to day support side of the business.Some completed projects include…• Research and deploy a new backup solution (CommVault) across four (4) sites including DR• Infrastructure migration including building out a new redundant Cisco UCS environment in a datacenter and migrated 115+ servers (Production, DEV and QA)• Spent 3 weeks as the onsite person for an infrastructure migration in Hong Kong, Tokyo and Beijing• Deployed Environmental Monitoring devices to our IDFs across four (4) sites• Completed an AD refresh including a migration and flattening of our domain• Wrapping up an Exchange 2010 to Exchange 2016 (on prem) migration

Boston, Ma, Us

Responsible for the monitoring and management of servers in a multi-site global company, including vSphere and AD infrastructure, SQL database, communications, email, archiving, print, backup and others in an infrastructure consisting of 175+ servers in a nearly 100% virtual environment that is made up of Server 2003-2012.Some completed projects included…• Assisted in the implementation of a new DR site with a select production environment in full replication• Designed and implemented a global, cloud based, web filtering security product• Monitored network connectivity of datacenters as well as VPN connected corporate offices and remote connectivity for end users• Assisted with the network design and capacity planning as requested• Provide escalation and overflow support to end users as well as training where required

Exton, Pa, Us

Worked with Sales Teams to design and plan demos as well as projects for existing clients as well as newly signed clients (deployments) including Network Architecture, VMware, Physical Servers and Active Directory. Implementation was either done onsite or as part of a migration to one of their Datacenters. Acted as a virtual CIO in a customer facing role with multiple clients to help their technology work for them and progress forward. Worked with the Sales Team and Customer Advocates to determine how to properly scope out new projects so they can deliver SOWs back to the client. Worked with clients based all over the US as well as datacenters up and down the East Coast utilizing SaaS, VaaS, VM and Cloud Computing. Maintained a rigorous focus on implementing policies and procedures as well as setup company standards for security best practices and hardware specs.

Woburn, Massachusetts, Us

Design, develop and recommend technical solutions that will optimize the current network, increase redundancy and add flexibility to the existing IT infrastructure of multiple clients. Clients ranged from small offices to multi-billion dollar customers with remote sites. Performed new and existing client assessments and then produced project plans and work to provide network solutions for Business Unit initiatives and develop remediation solutions along with documenting network diagrams and provide input to maintain effective procedures and controls. Completed full network and DR infrastructure rebuilds and\or VMWare migration as well as Exchange migrations to 2007, 2010 or Hosted Exchange solutions. Worked with many clients to implement the new MA 201 CMR 17 laws by means of internal and external security changes or upgrades. Assisted in the development of annual operational and budgetary plans. Perform regularly scheduled maintenance on client infrastructure as well as respond to alerts from our monitoring services.

Brussels, Belgium, Be

Responsible for smooth operation of the company’s infrastructure including the installation of new servers along with the monitoring and management of the network and server performance in a Windows environment. Establish baseline trends of network performance and conduct a needs assessment to identify required hardware and software technology upgrades. Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems while adhering to licensing requirements. In charge of establishing, implementing and testing a reliable backup process to ensure company data is secure. Designed and implemented a new Network Attached Storage (NAS) device along with new multi tape Autoloader for backup purposes.

Radnor, Pennsylvania, Us

Reported directly to the CTO of the company. Responsible for company’s infrastructure including server and desktop performance and setting up and maintaining user accounts. Install workstations, components and client software. Make sure that end users can use their computers and access the network productively through education. Constantly on the lookout for ways to perform daily user tasks more productively.

Worked on an ISO 9002 certified helpdesk for a Pharmaceutical CRM company acting as the liaison between the client and all internal departments of the company

Cambridge, Ma, Us

Worked as a senior level systems analyst as part of a three-person team for an eCRM company consisting of 550 users in 11 remote locations.

Boston, Massachusetts, Us

Performed daily accounting functions including the monitoring of capstock, expense and income accruals for Domestic, Money Market and Emerging Market funds of excess of $1.8 billion in assets. Researched the accuracy of all international corporate actions. Built better business relations among financial advisors.

Ba, General Studies

Education record