• Head of technology including software utilization, app development, and information technology• Regularly collect and analyze data to help improve pharmacy operations.• Spearhead the implementation of a new application to streamline the prescriptions filling process for both staff and customers.• Collaborate with President / Owner on hiring, training, and mentoring for all levels of employees.• Financial reporting including but not limited to budgeting, payroll, bank deposits, revenue reporting and analysis, etc.• Oversaw and implemented new marketing strategy focused on digital and social media marketing• Manage staff performance with Owner/President by maintaining staff-related documentation, completing performance evaluations, and initiating disciplinary action as needed.

• Head of operations for the department• Software customization and operational utilization development • Implemented new practices in hiring, training, and mentoring of multiple levels of staff including supervisors and associates.• Oversaw daily operations of Guest Services for multiple facilities.• Developed the marketing and promotional direction for the Recreation Division.• Financial reporting related to yearly reporting, monthly installment billing, revenue reporting/analysis, etc.• Analyzed, identified, and implemented operational improvements including workflow, processes, and systems to both elevate and standardize the guest experience.