Scott L Johnson Email and Phone Number

All Phases of Bartending and Customer Relations. Direct interaction with customers, Vendors, service providers, Food and liquor service, Beer, fine spirits and wine knowledge. Supervision of other Bartenders. Opening and closing duties, cash handling, Shipping, receiving, stocking, scheduling, account management - inventory control, (purchase, ordering and organizing). Product display, Implementation of various cocktails and spirits. Organize and set up company functions for, loyal Guests, A-list Hollywood celebrities, Record releases and private events.

All Phases of Food and Beverage and Customer Relations. Direct interaction with customers,Vendors, and service providers, Food and liquor service, Beer, fine spirits and wine knowledge.Supervision of other Bartenders and employees up to 10 at a time. Opening and closing duties, cash handling. Shipping, receiving, stocking, scheduling, account management - inventory control,(purchase, ordering and organizing). Product display, Design and Implementation of various Bar Menus. Organize and set up company functions and grand openings. Promoting drink specials, Soda and Wine packages on a weekly basis.

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas.

Deployed employees and delegates tasks so that employees can create and maintain the Starbucksand Marriott Experience for our customer/guests.Was responsible for modeling and acting in accordance with Starbucks and Marriott guiding principles.Acted with integrity, honesty and knowledgeMaintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team.Anticipated customer/guest and store needs by constantly evaluating environment and customer/guests for cues.Assisted with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to employees on shift to ensure operational excellence and to improve employee performance.Delivered legendary customer/guest service to all customer/guests by acting with a customer/guest comes first attitude and connecting with the customer/guest. Discovers and responds to customer/guest needs.Contributed toward store profitability by seeking opportunities to increase sales, managing appropriate inventory and cost of goods control, and control labor costs.Ensured the proper types and amounts of materials, supplies, and merchandise are ordered and stocked. Effectively communicates new product information to employees.Determined daily and weekly staffing requirements, recruits, conducts job interviews, makes hiring and termination decisions, and schedules vacations and days off. Resolved employee complaints and concerns, provides ongoing performance feedback, conducts formal performance and salary reviews, and counsels employees when necessary.Ensured store appearance and equipment are maintained in a consistent manner.Maintained consistent speed of service to the customer/guest by ensuring all store staffing requirements.

A variety of duties including stocking all linen, china and flatware needed for resetting during service. Baking and serving the four types of bread that is expected upon the customer’s reservations. Resetting tables upon speck. The server assistant shares the responsibility of preparation of the dining room with the serving staff. Booths and

Wipe drives; remove drives from systems, monitor installations, run diagnostic tools, Wire configuration for server labs, and remote access to server labs for memory upgrades or hard drive transfers. Ran EOL donation process for Folsom Engineering and Computers (FMEC), as well as remote / physical access to sever labs to ensure a secure environment for customer’s information.