Scott L. Smith Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Client engineer for onsite technical implementations & deployment projects. Hardware/ software migrations & cutovers for on-prem infrastructure projects. Acts as onsite technical liaison for client-end MSP support. Project rollouts, resolution, SLA implementation and site surveys for network infrastructure. Checks plans, drawings and asset quantities for calculation accuracy. Ensures that all SOP's used and work performed are in accordance with the specifications of client requests.• Juniper network, Cybersecurity, SAS, SASE, Bit Titan, Sentinel1, Azure365, Intune deployment, system migration, IT SecOps, Barracuda XDR, Microsoft Client Success.

Chicago, Illinois, Us

Ascend Technologies is a MSP practice centered in Chicago, Nationally & Internationally. Responsible for maintaining client onsite technical support issues & addressing advanced desktop end-user support. Maintained server/network environments, network devices & VoIP telephony. Client IT investment management, Cyber threat elimination and business optimization of user productivity & technical support.• Responsible for onsite/remote desktop support, daily walkups & inbound/outbound technical calls. Daily updating documentation processes while resolving HW/SW/App platforms in SCCM & SNOW systems. High customer interaction including collaborating with VP’s/Directors/managers & Technical Engineers to ensure operational success. • Daily vendor support for 3rd party issues, AV/Conference room setups & SNOW ticketing REQ/INCT/escalations as required. Documented Helpdesk/ServiceDesk ticketing processes while maintaining equipment inventory to assure overall support across 7 states. • Provided timely communication update statuses or resolutions to NOC, SOC, SAP and Mac departments. Supported Apple/Mac Teams users with basic knowledge of Mac OS imaging/setup/deployment & Mac management tracking system. • Win10/11 upgrade, installation & support of all Office365e applications. Code42, Teams communicator, 2013 OneNote/Drive as other authorized desktop applications. Assisted user installation(s) of Cisco AnyConnect & VPN hybrid/remote challenges

Philadelphia, Pennsylvania, Us

Aramark Client IT Support for CPS Technical field team and POS network installations & migrations. Assigns technicians to both centralized and decentralized environments within the CPS school system. Deploys, images and installs application configurations within the central IT support scope. Monitors & assigns daily business ticketing and breakfix issues and escalates to T3 SWAT tech team to resolve hardware/network/POS deployments and patches. • Reported directly to Director of IT, managing field tech team for AVP and POS technical support. Responsible for all POS Field IT support and services. Interfaces with all client levels from Principals, Kitchen managers, staff to Upper Management, including within the Aramark, CPS and external vendor management tiers.• Remote and onsite team support for POS Mosaic systems. Details and assigns high critical failure incident reporting and resolution for over 700 schools in a decentralized environment, coupled with integration to key business applications as required.

Chicago, Illinois, Us

Primary responsibility is providing L3 technical support service with high emphasis on customer service, technical expertise and a clear understanding of Law Firm environment and applications directly related to attorneys, secretaries, and staff. Expediency & flexibility is key. • Responsible for tracking & resolving challenges escalated from L1/L2, including investigating point of failure, troubleshooting solutions, collaborating with other IT specialty teams and resolving all issues in relations to any computer SW/HW malfunction. This includes but not limited to, MS Office, Citrix/Remote Connectivity and asset inventory management.• Deploys new desktop/laptop/VOIP phone setup(s) for new/visiting Attorneys. Maintains operations/communications between court, firm and client. User training of corporate mobile devices (Blackberry, Androids, iPhones, and Tablets) and other client SW including iManage, Compare, DoxTools10, CompuLaw Vision SQL as required. Also familiar with AV support, video conferencing, polycoms, BlueJeans and printer setup requests for conference room and other special installation.• Participates in after-hours/on-call emergency coverage rotations, team projects and any firm update roll-outs. Manages lease returns, equipment disposals and asset deployments that involve refresh imaging, configuring and deployment of corporate laptops/desktops, tablets and Cisco VOIP phones.• Daily expectations are to setup/break down any new, visiting or dismissed attorney offices that involve equipment (Laptop, Desktop, Mobile Devices, Printers, WiFi) management. Assists Partners, Attorneys, Associates, Paralegals and Legal Secretaries access to network infrastructure. • Focused on promoting technical growth, additional schooling and career enhancement.

Chicago, Il, Us

Provided Win10 migration support in a major banking environment. Responsible for imaging, deploying and management/contact of department heads for installation scheduling.• Expectations to solve high level issues of pc/application deployments, asset management, record details and route IT problems reported to the helpdesk for status and resolution. Worked with other department leads and network teams. • Daily activities included maintaining, creating schedules and production support documentation for end user technical support documents and post-deployment instructions. Troubleshoot, diagnose and resolve all challenges in relations to refresh project and corporate SLA. • High Active Directory & account creation for Users, Security Groups, Outlook Exchange, Network printing, VPN, and Mobile Devices. PC software application backups, updates and desktop/laptop hardware upgrades. Strong knowledge of MS Office products and Win10 deployments.

Rosemont , Il, Us

Providing 24/7 IT Service Desk support to locations nationally and around the globe. Responsible for resolving high levels of pc/application issues. Receive, record details and route IT problems reported to the ITSC status and resolution, working with other network/project management teams. • Maintain and create production support documentation, including technical support documents and end-user instructions. Operated in a team environment working within 5 different business units simultaneously. Troubleshooting, diagnose and resolve all incoming calls to service center following corporate SLA. • Provided first-level support in areas of Citrix, JDE EnterpriseOne, PC software applications, desktop/laptop hardware, mobile devices, and networking. Strong knowledge of MS Office products and 365E deployments. • High Active Directory & account creation for Users, Security Groups, Outlook/ Exchange, networking, Network printing, VPN, and Mobile Devices (iPhone, iPad, Blackberry, Android).

Chicago, Il, Us

Access One is a single-source Telecom and IT solution company that provides specialized integration and provisioning in areas of Help Desk support, voice/data installed services, VoIP, Network Design, Managed Technical Services, Virtualization, offsite data backup, and IT security solutions. Supporting a managed IT (MSP) team, responsible for L2/L3 Service desk daily client interactions concerning all Win7/10 migrations, 365 Office provisioning, network/Cloud data support, and Data Center IT services local & nationwide. Maintains client trouble ticketing and remote/onsite project management by working with a broad range of network protocols (FTP, VPN, PPTP, etc), T1 Extensions(DMark Extension) and assisting NOC/HUB client sites.Expanding my working knowledge of virtual applications and storage/back-up utilities, I'm tasked with implementation of clients such as Vmware, Netgear, DLink, Sonicwall, and other networkTier II IT related issues. This includes but not limited to, maintaining Active Directory, ConnectWise, LabTech, Viper Security, and Radius 802.1X. Responsible for dynamic problem solving within internal and external Technology Departments and AP's within cloud based servers for nationwide customers.

Park Forest, Illinois, Us

The Ideal Candidate serves to excelling students who are in their junior or senior year of high school by developing a code of conduct designed to build confidence and strengthening values. These values are critical to achieving success in today’s professional world that are being overlooked in America’s school system. The core purpose of the organization is to positively impact the communities we serve by providing learning opportunities to individuals facing challenges in distressed communities.The organization's goal is to increase job rates within underserved communities by teaching skills that are imperative to success in the workforce. We do this by providing a basis of etiquette, table manners, behavior modification, and leadership training that assists in excelling in various fields. Through the completion of The Ideal Candidate program, students will not only receive certification, but will have a new level of confidence, ability to lead, and an opportunity to obtain internships and job entry-level positions.By developing student leaders, we initiated programs that upon completion would make graduates more attractive to future employers. The Ideal Candidate dedicates its efforts by assisting the certified students, subsequent to graduation, in the capacity of finding scholarships and jobs by enhancing the opportunity for employment and post secondary education attendance.

Deerfield, Il, Us

Windows7 Nation Wide Migration & Network Security/Conversion upgrade. ContractLevel 2/3 Support of Win7 migration and Network conversion technician. Involved directly with network integrity and IT incident support reporting. Collaborates with other IT teams supporting levels L1/ L2/ L3 Helpdesk migration of Win7E Conversion using SCCM, Remedy and RDM. • Supports, maintains, and executes solution incident response strategies. Process Remedy ticket solutions and coordinates between different team initiatives. Demonstrates knowledge of technology, policies, processes and standards. Supports and maintains threat intelligence capabilities to provide defensive measures against future security threats. • Responsibilities not limited to, insuring proper and timely response in accordance with Walgreens support management process. Collaboration with IT teams, Legal, Loss Prevention, and Migration Leads within organization. Exposure to mitigating OSI & security applications in the Walgreens environment. Utilizing technologies such as (SIEM), Intrusion Detection & Prevention (IDS / IPS), Data Leakage Prevention (DLP), computer forensics, sniffers and malware detection/analysis tools.

Chicago, Il, Us

IT technician implementing risk management services for election jurisdictions. Directly working with election officials, performing Forensic analyzing/auditing for the 2012 US Presidential race. Supported Cook County election operating environment while maintaining relationships with several different departments/objectives simultaneously. Worked directly with County Election Officials to eliminate potential threats by providing positive assurances of integrity of their systems and implemented post-election audits, investigations and analysis with post-election audits and reports. Help Desk Support L1/ L2/L3.This was a seasonal/recurring contract role.

Peoria, Illinois, Us

ContractComputer technical desktop support via telephone and VDM ware with a company size of 5K end-users. Win7 Enterprise environments and Published Call Center Desktops, Win Server 2007/08r2.• Performed daily diagnostics and troubleshooting of end-user computers, devices & network system issues. Documented help desk tickets/resolutions, maintained equipment inventory lists while ensuring overall assistance of technical support across three states. • Operated/implemented initiatives in Active Directory, CSSM applications, Symantiec Ghost imaging, ERAS, WebDesk, Idm Encrypted Gridguard, Mainframe, SharePoint software, Dameware, and Remedy reports.

Us

Technical Support administrator for DoIt (Department of Information Technology). Team operations & troubleshooting medium-size networks/ routers. Implementation & verification of connections at city Alderman remote satellite sites for Chicago LAN/WAN networks. IT support for IT rollover with new Mayor/Alderman office computer installs, upgrades and Win7E Migration efforts. Deployed Win7E OSI upgrades of 187 satellite offices for the Chicago Park District. Duties included basic mitigation of Operating Systems, wireless networking, and any administrative "break fix"​ IT support. Included (but not limited to), network IP protocols, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists (ACLs) & TCP/IPv4. This was a contract/sponsorship employment through the "Chicago Career Tech" program.

Us

Assisted IT specialist in city offices with day-to-day IT tasks for newly elected Alderman and Mayor’s Office details. Performed all software updates, hardware upgrades, and configurations of file/printers, back-up servers or Router/Switches support. Maintained, set up, and configured networks, including switches, routers, and wireless access points.

Chicago, Illinois, Us

Selected among 20,000+ applicants to participate in a highly competitive, employer-based learning program, the first and only one of its kind in the nation. Created by former Mayor Richard M. Daley, and in partnership with Chicago Career Tech, this public-private partnership provides technical and in-depth, formal, technology-based classroom training. This partnership was administrated by Devry & Cisco Colleges.

Ba, Political Science

Comptia A+, Ccent, Ccna, Network Engineering