In my role, most recently instrumental in the acquisition of Mainbridge Health Partners by Verity Solutions to expand the footprint of our pharmacy supply chain technology solutions. I serve as a primary business partner for finance, sales, product development, legal, marketing, and technical development teams. Our efforts have been recognized by KLAS Research, naming us as the market leader for the 340B segment for 7 years and as a Top 20 Emerging Technology Solution in healthcare. I was also part of the core leadership team that facilitated the acquisition of Verity by The Cigna Group in 2019.

In my role as a Principal at Leading Insights LLC, I specialize in developing intermediate and long-range business and operational initiatives. I align strategic focus with operational and financial programs, develop customer feedback programs, and implement organizational development strategies using Predictive Index. My engagements span from scope and strategy development to program delivery, helping to craft roadmaps and execute plans.

In my role as Sr. Operations & HR Executive at Providence Companies, I consulted on business operations policy and developed HR programs to enhance employee engagement and performance. I established the European HR function framework and selected HR leadership to drive culture and values development, performance management, and incentive programs.

In my role as VP Retail Operations, Customer Experience, & Real Estate at Eddie Bauer, I led a team responsible for various functions including store operations, HR, and real estate development. I successfully implemented enterprise technology solutions across multiple locations, resulting in improved efficiency and cost savings. Additionally, I spearheaded financial restructuring efforts that led to a significant reduction in expenses over multiple years.

Store operations, call centers & customer service leader for multi-channel specialty outdoor retailer operating 322 retail & outlet stores, as well as multiple call center locations, across North America. Accountable for customer-facing technology operations supporting stores and call centers - including point of sale, network, phones, IVR, chat, email and inbound support platforms. Responsible for customer service team of over 1000 associates across internal and outsourced domestic call centers using at home agent and traditional call center mix / model, delivering over 200K phone, email and chat contacts annually for catalog/internet sales and customer service.Divisional leader of corporate operations team responsible for all store support, as well as for working cross functionally on all store-facing strategies and programs to ensure effective and consistent execution of plans.Accountable for strategy development and execution plans to drive sales, customer service programs, expense control, communications & training programs, store systems infrastructure, and operations process supporting all US and Canadian stores.

As the Director of Training & OD at Eddie Bauer Holdings, I jointly established an award-winning corporate university focusing on retail population to deploy curriculum plans for selling, service, job skills, systems, and leadership. I led a collaborative team to develop high-performance leader development programs supporting overall business objectives. Additionally, I conducted 360-degree leadership assessments and provided executive coaching for high potential leadership.