- Provide demos and serve as a product knowledge resource to achieve the technical close in our sales cycle.- Research and communicate insights based on industry trends and client needs to inform our product roadmap.- Leverage my industry and product knowledge to support Sales, Marketing, and Customer Success teams identify revenue opportunities, and serve as trusted advisors to our clients.- Enable small urban and rural municipalities to enhance governance, administration, and operations using CATALIS solutions, thereby providing residents and ratepayers with optimal service delivery.

Led Customer Success for the Gen II Sensr Portal (formerly known as Update Capital), during a transformational time of transitioning our service offering up-market to serve Private Equity clients. Managed a team of Customer Success Managers and Business Analysts, overseeing implementation, support, and account management activities. Key accomplishments include:-Doubling team headcount-Integrating onboarding and operating procedures with Gen II's fund administration and client service teams, providing a seamless customer experience.-Implementing playbooks and processes for customer success calls, QBRs, payment issues, escalations, product/CS collaboration, and more.-Developing deep product and industry knowledge, providing critical insights to the product team as we adapted our solutions to move up-market.-Oversaw growth and adaptation of team during 20x growth of private equity clients.

Work directly with client partners across each of MuniSight's brands (MuniSight, CAMAlot, Townfolio, All-Net, and Muniware). Oversee customer success activities across our entire client base. Ensure we understand clients goals, priorities and needs, allowing our team to deliver successful business outcomes for all users.

Manage diverse municipal client portfolio across British Columbia, Alberta, Saskatchewan, and Manitoba. Serve as trusted advisor to clients for broad range of solutions including economic development, asset management, assessment, weed & pest management, GIS, and planning & development.

Working in conjunction with community groups, local businesses, other municipalities, and community services department, provided recreation programming for residents of Edson and area. Notable experiences include:-Playing a key role in transitioning Community Services department to Community Development model.-Coordinating and working closely with volunteers to ensure quality service delivery at events and programs.-Strengthening Town relationships with other municipalities and community groups.-Implementing technology to improve processes and find efficiencies.

Worked on projects and gained experiences across multiple departments and disciplines in the Municipal realm. Notable experiences include:-Participation in strategic planning at Senior Level-Interacting regularly and working closely with Council and Senior Administration.-Attendance at major municipal conferences and networking with councils and administration across the province.-Participating in professional development, including provincial workshops, facilitation training, and intern workshops.-Working closely with Returning Officer, assisted in coordination and execution of municipal election.-Working closely with HR, drafting of Respectful Workplace Policy.-Working closely with Corporate Services, conducting in depth review of utility rates-Working closely with cross departmental team, revamping of annual employee engagement survey.

Enhanced visitor experience through providing them with information and guidance, helping them get the most satisfaction out of their visit to the park.